Customer Experience Specialist

BRC Group

. Manage all stages of the order lifecycle from beginning to end .

Posted 9/23/2026full-timeGeorgetown • CanadaJunior💰 CA$50,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and order coordination skills, with a focus on accuracy and attention to detail. Proficient in managing the order lifecycle and collaborating with various stakeholders to ensure timely and effective solutions.

Highest-signal resume keywords

Customer ServiceOrder CoordinationProblem SolvingProject CoordinationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementOrder EntryReading Architectural PlansInterpreting SpecificationsNegotiating SkillsAttention to DetailFreight QuotingWarranty Processing

Soft Skills

Organizational SkillsCollaborative SkillsInterpersonal SkillsAbility to Prioritize Work

Tools & Technologies

2020 SystemDesktop ComputersHand Tools

Certifications & Qualifications

Post-Secondary Degree or Diploma

Industry Keywords

Commercial Office FurnitureArchitectureInterior DesignCommercial Real EstateConstruction

About the role

Key responsibilities & impact

Manage all stages of the order lifecycle from beginning to end
Develop and maintain open communication with customers, dealers, and sales staff
Enter customer purchase orders into the 2020 system accurately
Coordinate all assigned orders efficiently
Notify customers, dealers, and sales representatives about order issues and provide workable solutions
Collaborate with the production team to expedite orders and accommodate special delivery requests
Provide prompt and accurate freight quotes
Assist with order corrections and sample requests
Assist customers with warranty requests
Support Operations, Sales, and customers through administrative and other assigned duties
Develop and maintain knowledge of BRC products and processes

Requirements

What you’ll need

Accuracy and attention to detail
Excellent customer service and organizational skills
Ability to prioritize work and problem solve
Experience in Customer Service and Order Coordination
Post-secondary degree or diploma
Experience reading and interpreting architectural plans, specifications, and elevations
One to two years of related work experience in commercial office furniture, architecture and interior design, commercial real estate, or construction
Professional selling skills and business acumen
Excellent customer service, project coordination, and negotiating skills
Excellent problem-solving skills
Good collaborative and interpersonal skills
Excellent oral and written communication
Ability to work in a fast-paced environment
Ability to use desktop computers and peripherals
Ability to use hand tools for prototyping and/or building, if required

Benefits

Comp & perks

Inspiring team committed to a diverse, inclusive, and safe workspace
Opportunities for growth and advancement
Compensation package offering $50,000.00-$55,000.00 as the annual salary or depending on experience
Various social and recreational activities
Flexible, hybrid schedule offering work from home and in-office options
Hybrid working environment, comfortable coming into the office (1 time per week minimum)