BRC Group

Customer Support

• Manage all stages of the order lifecycle from beginning to end
• Develop and maintain open communication with customers, dealers, and sales staff
• Enter customer purchase orders into the 2020 system accurately
• Coordinate all assigned orders efficiently
• Notify customers, dealers, and sales representatives about order issues and provide workable solutions
• Collaborate with the production team to expedite orders and accommodate special delivery requests
• Provide prompt and accurate freight quotes
• Assist with order corrections and sample requests
• Assist customers with warranty requests
• Support Operations, Sales, and customers through administrative and other assigned duties
• Develop and maintain knowledge of BRC products and processes

Customer Experience Specialist