Customer Success Manager

BreachLock Inc

. Own assigned client onboardings and accounts through the full customer success lifecycle .

Posted 11/6/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client onboarding and account success throughout the customer lifecycle, with a strong focus on project management, client communication, and sales pipeline management. Proficient in utilizing HubSpot for deal tracking and maintaining proactive client engagement.

Highest-signal resume keywords

Customer Success ManagementProject ManagementHubSpot ProficiencySales ExperienceCybersecurity Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingAccount ManagementProject CoordinationSales Pipeline ManagementPenetration TestingVulnerability ManagementWeb SecurityAPI SecurityQuote PreparationSOW Inputs

Soft Skills

Strong CommunicationOrganizational SkillsTime ManagementProactive OutreachIndependent Work

Tools & Technologies

HubSpotProject Management Tools

Industry Keywords

SaaSSecurity ServicesCloud HostingInfrastructure Providers

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Own assigned client onboardings and accounts through the full customer success lifecycle
Run kickoff and onboarding calls, collect scoping information, confirm timelines, and set expectations
Act as project manager for each engagement by tracking milestones, dates, and open items
Coordinate with technical teams to schedule penetration tests and retests
Keep clients informed about testing progress, findings, report delivery, and retest status
Coordinate report publication and guide clients through findings and remediation steps
Escalate risks, blockers, and SLA concerns and track them to resolution
Manage renewal and deal pipelines, including sales handovers and renewals from past engagements
Balance onboarding and engagement work with pipeline activity, prioritising renewal dates and deal value
Conduct regular client and prospect outreach to advance deals
Prepare quotes, SOW inputs, and commercial follow-ups and drive deals to close
Identify upsell and cross-sell opportunities, including additional tests, retests, and new modules
Maintain accurate deal stages, notes, next steps, and forecasts in HubSpot

Requirements

What you’ll need

3+ years in customer success, account management, or project/delivery coordination, ideally in SaaS or security services
Proven experience managing multiple client accounts and a renewal or deal pipeline at the same time
Strong, clear business English, both written and verbal
Consistent, proactive client outreach with a clear follow-up cadence
Strong organisation and time management, with the ability to work independently across time zones
Basic working knowledge of HubSpot (contacts, deals, pipelines, tasks and notes) preferred
Sales experience, especially in renewals, upsell or account expansion preferred
Basic understanding of cybersecurity concepts such as penetration testing, vulnerability management, web and API security, and security reports preferred
Cloud knowledge from working with cloud hosting or infrastructure providers preferred
Experience with project management tools or methods (timelines, status reporting, RACI) preferred
Ability to work 6:30 PM to 3:30 AM IST / 8:00 AM to 5:00 PM Eastern Standard Time, with the shift moving by one hour during US daylight saving time

Benefits

Comp & perks

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