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About the role
Key responsibilities & impact- Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications
- Fit and use Breg products according to training requirements, clinical guidelines, and company standards
- Measure and fit patients with orthopedic soft goods and functional bracing
- Provide patients and healthcare providers with instructions on product use, care, and expected outcomes
- Deliver exceptional patient service and timely follow-up
- Coordinate product logistics, replenishment, ordering, returns, inventory transfers, and reconciliation
- Maintain inventory levels and reduce stagnant inventory by processing expired, damaged, or unsellable products
- Support order fulfillment and ensure account documentation is complete and accurate
- Maintain product displays, storage areas, and inventory spaces to operational standards
- Provide onsite support for recalls, audits, and field communication initiatives
- Complete inventory counts accurately and on time
- Prepare, compile, and submit insurance billing documentation
- Review pending claims, retrieve missing information, identify documentation deficiencies, and use Power BI, Breg Vision, and Breg Claims System (BCS)
- Obtain pre-authorization and collect applicable co-insurances, deductibles, and cash-pay amounts
- Track claim denials and claims requiring additional information with internal departments
- Comply with Breg policies, SOPs, HIPAA, FDA requirements, and applicable healthcare regulations
- Collaborate with Solution Team, Sales, and Field Operations to resolve account issues and improve service efficiency
- Prepare daily, weekly, and monthly management and account review reports, analyzing trends and process improvement opportunities
- Promote Breg's culture and demonstrate accountability through the See it, Own it, Solve it, and Do it framework
Requirements
What you’ll need- Associate degree in a Healthcare-related field, completion of an approved healthcare certification or certificate program, or equivalent combination of relevant education and hands-on experience in orthotics, athletic training, sports medicine, durable medical equipment (DME), or patient care required
- Applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, or Orthopaedic Technologist Certification preferred
- Familiarity with standard workflows and procedures in orthopedic clinics or physician offices preferred
- Knowledge of orthopedic bracing and supply products and applicable utilization procedures preferred
- Proficiency with web browsers/internet search, Microsoft Outlook, Word, Excel, PowerPoint, and Teams
- Ability to learn new software and systems
- Effective written and verbal communication
- Ability to engage with patients and provide excellent customer service, including in escalated situations
Benefits
Comp & perks- Medical, dental, vision, disability, and life insurance, effective the first of the month after hire
- Paid Time Off (PTO)
- Company-paid holidays
- Opportunities for professional advancement
- Equal Employment Opportunity workplace fostering diversity and inclusion