Breg

Patient Service Representative

• Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications
• Fit and use Breg products according to training requirements, clinical guidelines, and company standards
• Measure and fit patients with orthopedic soft goods and functional bracing
• Provide patients and healthcare providers with instructions on product use, care, and expected outcomes
• Deliver exceptional patient service and timely follow-up
• Coordinate product logistics, replenishment, ordering, returns, inventory transfers, and reconciliation
• Maintain inventory levels and reduce stagnant inventory by processing expired, damaged, or unsellable products
• Support order fulfillment and ensure account documentation is complete and accurate
• Maintain product displays, storage areas, and inventory spaces to operational standards
• Provide onsite support for recalls, audits, and field communication initiatives
• Complete inventory counts accurately and on time
• Prepare, compile, and submit insurance billing documentation
• Review pending claims, retrieve missing information, identify documentation deficiencies, and use Power BI, Breg Vision, and Breg Claims System (BCS)
• Obtain pre-authorization and collect applicable co-insurances, deductibles, and cash-pay amounts
• Track claim denials and claims requiring additional information with internal departments
• Comply with Breg policies, SOPs, HIPAA, FDA requirements, and applicable healthcare regulations
• Collaborate with Solution Team, Sales, and Field Operations to resolve account issues and improve service efficiency
• Prepare daily, weekly, and monthly management and account review reports, analyzing trends and process improvement opportunities
• Promote Breg's culture and demonstrate accountability through the See it, Own it, Solve it, and Do it framework

Patient Service Representative I

Sales

• Drive area revenue, utilization, and growth objectives through sales strategies and territory plans
• Support regional and corporate initiatives, product launches, Impact program expansion, National Account partnerships, marketing campaigns, and strategic priorities
• Coach Sales Representatives to drive new business acquisition, customer retention, utilization growth, and expansion of Breg products and services
• Review KPIs including sales pipeline activity, utilization trends, business development, forecasting, retention, and profitability
• Analyze market trends, customer needs, competitive activity, and territory performance to identify growth opportunities
• Coach representatives on pricing strategies and ensure compliance with pricing guidelines
• Ensure accurate reporting of sales activities, forecasts, territory opportunities, customer interactions, and market intelligence
• Drive use of CRM, PowerBI, and reporting tools
• Lead, coach, mentor, and develop geographically dispersed Sales Representatives
• Provide field support through ride-alongs, joint customer visits, business reviews, and coaching sessions
• Establish performance expectations and accountability for sales goals, activity metrics, pipeline management, customer engagement, CRM use, and operational requirements
• Conduct performance discussions, territory reviews, and development planning
• Ensure team members maintain technical, clinical, and commercial competencies
• Serve as an escalation point for account strategies, customer challenges, competitive situations, and complex sales opportunities
• Manage expenditures for the assigned area and align them with budgetary responsibilities
• Select, develop, and manage staff; ensure staffing levels and resource allocation
• Perform administrative tasks related to timekeeping, pay, performance, policy administration, and related matters
• Assess staff and provide feedback on technical proficiency and effectiveness
• Identify work goals and create individual development plans
• Evaluate training programs
• Develop and maintain relationships with key customers, physicians, administrators, practice managers, and healthcare stakeholders
• Participate in strategic customer meetings, business reviews, and executive-level discussions
• Resolve customer concerns collaboratively across departments
• Ensure exceptional customer and patient experiences
• Assist with territory alignment, resource planning, and market coverage assessments
• Support inventory management, compliance initiatives, operational consistency, and customer service standards
• Collaborate with Marketing, Impact Solutions, Revenue Cycle Management, Field Service, Field Inventory, Product Management, and other internal partners
• Participate in trade shows, customer events, regional meetings, and industry association activities
• Adhere to Breg policies, SOPs, HIPAA, FDA requirements, and customer account procedures
• Promote Breg's culture and demonstrate accountability through the See it, Own it, Solve it, and Do it framework

Area Sales Manager

• Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications
• Demonstrate and maintain competency in fitting and using Breg products
• Measure and fit patients with orthopedic soft goods and functional bracing
• Provide instructions on product use and care and communicate expected outcomes to patients and healthcare providers
• Deliver patient service and timely follow-up
• Coordinate product logistics, replenishment, inventory transfers, and reconciliation
• Remove and process expired, damaged, or unsellable products
• Support customer ordering, product returns, delivery updates, and order fulfillment
• Maintain product displays, storage areas, and inventory spaces
• Provide onsite support for recalls, audits, and field communications
• Complete inventory counts and support reconciliation and compliance
• Prepare, compile, and submit insurance billing documentation
• Review pending claims, retrieve missing information, identify documentation deficiencies, and use Power BI, Breg Vision, and Breg Claims System (BCS)
• Obtain pre-authorization and collect applicable co-insurances, deductibles, and cash-pay amounts
• Track claim denials and claims requiring additional information with internal departments
• Collaborate with Solution Team, Sales, and Field Operations to resolve account issues
• Prepare daily, weekly, and monthly reports, analyze trends, and identify process improvements
• Promote Breg's culture of commitment and accountability