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Breg

Patient Service Representative I

Breg

. Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in orthopedic bracing and supply management, including patient fitting, product education, and insurance billing processes. Proficient in maintaining compliance with healthcare regulations and delivering exceptional customer service.

Highest-signal resume keywords
Orthopedic Bracing KnowledgePatient Fitting and MeasurementInsurance Billing DocumentationCustomer Service ExcellenceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
OrthoticsDurable Medical Equipment (DME)Product Utilization ProceduresInventory ManagementClaims Processing
Soft Skills
Effective CommunicationPatient EngagementProblem Solving
Tools & Technologies
Power BIBreg VisionBreg Claims System (BCS)Microsoft OutlookMicrosoft Excel
Certifications & Qualifications
American Board Certification (ABC) Certified Fitter-orthotics (CFo)Board of Certification (BOC)Athletic Training LicensureOrthopaedic Technologist Certification
Industry Keywords
HealthcareOrthopedic ClinicsPatient CareStandard Operating ProceduresFDA Requirements

About the role

Key responsibilities & impact
  • Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications
  • Demonstrate and maintain competency in fitting and using Breg products
  • Measure and fit patients with orthopedic soft goods and functional bracing
  • Provide instructions on product use and care and communicate expected outcomes to patients and healthcare providers
  • Deliver patient service and timely follow-up
  • Coordinate product logistics, replenishment, inventory transfers, and reconciliation
  • Remove and process expired, damaged, or unsellable products
  • Support customer ordering, product returns, delivery updates, and order fulfillment
  • Maintain product displays, storage areas, and inventory spaces
  • Provide onsite support for recalls, audits, and field communications
  • Complete inventory counts and support reconciliation and compliance
  • Prepare, compile, and submit insurance billing documentation
  • Review pending claims, retrieve missing information, identify documentation deficiencies, and use Power BI, Breg Vision, and Breg Claims System (BCS)
  • Obtain pre-authorization and collect applicable co-insurances, deductibles, and cash-pay amounts
  • Track claim denials and claims requiring additional information with internal departments
  • Collaborate with Solution Team, Sales, and Field Operations to resolve account issues
  • Prepare daily, weekly, and monthly reports, analyze trends, and identify process improvements
  • Promote Breg's culture of commitment and accountability

Requirements

What you’ll need
  • Associate degree in a Healthcare-related field, completion of an approved healthcare certification or certificate program, or equivalent combination of relevant education and hands-on experience in orthotics, athletic training, sports medicine, durable medical equipment (DME), or patient care required
  • Applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, or Orthopaedic Technologist Certification preferred
  • Familiarity with standard workflows and procedures in orthopedic clinics or physician offices preferred
  • Knowledge of orthopedic bracing and supply products and applicable utilization procedures preferred
  • Computer proficiency, including web browser/internet search, Microsoft Outlook, Word, Excel, PowerPoint, and Teams
  • Ability to learn new software and systems
  • Effective written and verbal communication
  • Ability to engage with patients and provide excellent customer service in escalated situations
  • Must comply with HIPAA, FDA requirements, Breg policies, and standard operating procedures

Benefits

Comp & perks
  • Medical, dental, vision, disability, and life insurance, effective the first of the month after hire
  • Paid Time Off (PTO)
  • Company-paid holidays
  • Opportunities for professional advancement
  • Equal Employment Opportunity workplace fostering diversity and inclusion