FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer portfolios, driving product adoption, and delivering results against key performance indicators. Proficient in building relationships with stakeholders and utilizing data-driven insights for strategic decision-making.
Highest-signal resume keywords
Customer Experience ManagementKPI Tracking and AnalysisStakeholder Relationship BuildingData-Driven Decision MakingBilingual Proficiency in English and Spanish or Portuguese
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio ManagementCustomer Health Metrics AnalysisProduct Adoption StrategiesRenewal Rate OptimizationExpansion Opportunity Identification
Soft Skills
Excellent Communication SkillsProactive MindsetCoaching and MentoringAutonomous Work StyleSound Judgment
Tools & Technologies
Salesforce
Industry Keywords
Customer Success ManagementMarketing StrategyAccount ManagementCustomer RetentionGo-To-Market Initiatives
About the role
Key responsibilities & impact- Manage a strategic portfolio of new and existing customers from onboarding through renewal and expansion
- Drive customer adoption, value realization, retention, and long-term growth
- Build trusted relationships with executive stakeholders
- Deliver product demos and training on Brevo's product
- Advise clients and help them reach their objectives
- Identify and execute expansion opportunities with Sales
- Partner with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives
- Collaborate daily with Sales and Customer Experience teams
- Analyze portfolio performance using Salesforce and customer health metrics
- Make data-informed, data-driven portfolio management decisions
Requirements
What you’ll need- Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
- Excellent written, verbal, and presentation skills in English
- Proficiency in Spanish or Portuguese is a plus
- Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
- Experience managing complex accounts with high MRR and multiple stakeholders
- Ability to act as a trusted advisor and shape customers' marketing strategy
- Data-driven, high ownership, and able to navigate ambiguous situations with confidence
- Proactive, autonomous, coaching-minded, and growth-oriented mindset
- Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes
Benefits
Comp & perks- Grow your career in a fast-growing global company with opportunities to learn, develop, and make an impact
- Hybrid work environment with 3 days per week in our Austin office alongside a collaborative, international team
- 100% employer-paid employee medical premiums
- Dental and vision coverage
- WellHub membership
- Paid parental leave
- 20 days of paid vacation
- 12 holidays
- Monthly lunch stipend
- Regular team events
- 401(k) employer match
- International team gatherings