Brevo

Customer Success Manager

• Manage a strategic portfolio of new and existing customers from onboarding through renewal and expansion
• Drive customer adoption, value realization, retention, and long-term growth
• Build trusted relationships with executive stakeholders
• Deliver product demos and training on Brevo's product
• Advise clients and help them reach their objectives
• Identify and execute expansion opportunities with Sales
• Partner with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives
• Collaborate daily with Sales and Customer Experience teams
• Analyze portfolio performance using Salesforce and customer health metrics
• Make data-informed, data-driven portfolio management decisions

Sales Engineer

• Drive revenue growth in the FR region
• Serve as the critical link between market needs, product strategy, and sales team effectiveness
• Partner with Account Executives (typically 3 AEs) to win deals through technical excellence
• Conduct tailored demonstrations and design solutions for complex integration requirements
• Lead technical discovery and address objections throughout the sales cycle
• Execute comprehensive deal handoffs to onboarding teams with detailed technical documentation
• Capture and communicate market insights that shape Brevo’s product roadmap
• Track and quantify MRR lost due to product limitations or missing features
• Participate in product feedback sessions with Product Management
• Provide competitive intelligence, market trend analysis, and feature request prioritization based on revenue impact
• Maintain expert-level knowledge of Brevo’s products
• Share new use cases based on recent product releases
• Deliver product training sessions
• Create technical sales collateral, including demo scripts, integration guides, and battle cards
• Share best practices from successful customer conversations
• Design technical solutions addressing API integrations, data flow architecture, CRM system connectivity, and data migration strategies
• Collaborate with integrator partners on project scoping and implementation effort evaluation
• Validate integrator implementation hypotheses and realistic timelines
• Develop and deliver enablement content, including solution frameworks, technical positioning guides, and objection-handling techniques
• Monitor industry trends and integration ecosystem developments

Enterprise Sales Engineer

• Execute a high-volume engagement approach using targeted email sequences, digital materials, and webinars from onboarding to renewal
• Manage a high-volume portfolio of accounts and ensure customers hit key journey milestones via emails and meetings
• Manage renewal discussions with a strong focus on client retention and growth
• Monitor customer health scores and relevant data to proactively identify and engage at-risk accounts
• Drive customer adoption of best practices through enablement sessions and webinars
• Contribute to digital resources and Digital Journey content that empowers customers to find value independently
• Identify common customer challenges and provide feedback to Product and Engineering
• Collaborate with Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth

Customer Success Manager

Enterprise Sales Engineer

Digital Customer Success Manager – French