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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement strategies, account management, and client retention, with a strong focus on driving customer adoption and satisfaction. Proficient in leveraging data to identify at-risk accounts and enhance customer experience through collaboration with cross-functional teams.
Highest-signal resume keywords
Customer Experience ManagementAccount ManagementBilingual Communication (French)Data-Driven Decision MakingMarketing Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Presentation SkillsWritten Communication SkillsOral Communication SkillsProactive Problem SolvingTeam Collaboration
Industry Keywords
Customer-CentricClient RetentionCustomer Health ScoresDigital JourneyEnablement Sessions
About the role
Key responsibilities & impact- Execute a high-volume engagement approach using targeted email sequences, digital materials, and webinars from onboarding to renewal
- Manage a high-volume portfolio of accounts and ensure customers hit key journey milestones via emails and meetings
- Manage renewal discussions with a strong focus on client retention and growth
- Monitor customer health scores and relevant data to proactively identify and engage at-risk accounts
- Drive customer adoption of best practices through enablement sessions and webinars
- Contribute to digital resources and Digital Journey content that empowers customers to find value independently
- Identify common customer challenges and provide feedback to Product and Engineering
- Collaborate with Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth
Requirements
What you’ll need- Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
- Excellent presentation, written, and oral communication skills in French
- Customer-centric
- Good marketing knowledge
- Strong ability to understand, manage, and drive customers' needs and strategy
- Proven track record of sustained target achievement
- Ability to drive issue resolution and work in collaboration with all departments (Sales, Product, Customer Experience, Finance, etc.)
- Proactive, autonomous, and efficient
- Data-driven and a team player
Benefits
Comp & perks- RTT days off
- 50% public transport reimbursement
- Sustainable Mobility Package
- Daily Swile meal vouchers (€12.50/day)
- English classes
- Access to 155,000+ courses on Udemy
- Remote-friendly setup
- Home workspace budget
- Relocation assistance for international talents
- Private healthcare (70% covered)
- 6-week second-parent leave
- Extra time off if your child is sick and needs you
- Services related to prevention, health, and personal and professional well-being on Welii platform
- Inter-office trips
- Regular team events
- Active social, green, and LGBTQIA+ communities
- Work Council benefits via Leeto