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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement strategies, account management, and customer retention, with a strong focus on data-driven decision-making and collaboration across departments. Proficient in delivering presentations and communications in both German and English to enhance customer experience and drive value outcomes.
Highest-signal resume keywords
Customer Experience ManagementAccount ManagementBilingual Communication (German and English)Data-Driven Decision MakingCollaboration with Cross-Functional Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Journey ManagementTargeted Email CampaignsDigital Resource DevelopmentCustomer Health MonitoringIssue Resolution
Soft Skills
Proactive Problem SolvingAutonomous Work EthicTeam CollaborationCustomer-Centric ApproachPresentation Skills
Industry Keywords
Customer Success ManagementMarketing Project ManagementCustomer RetentionCustomer AdoptionCustomer Experience
About the role
Key responsibilities & impact- Execute a high-volume engagement approach using targeted email sequences, digital materials, and webinars from onboarding to renewal
- Manage a high-volume portfolio of accounts and ensure customers hit key journey milestones via emails and meetings
- Manage renewal discussions with focus on client retention and growth
- Monitor customer health scores and relevant data to proactively identify and engage at-risk accounts
- Drive customer adoption of best practices through enablement sessions and webinars
- Contribute to digital resources and Digital Journey content that empowers customers to find value independently
- Identify common customer challenges and provide feedback to Product and Engineering
- Collaborate with Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth
Requirements
What you’ll need- Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
- Excellent presentation, written, and oral communication skills in German and English
- Customer-centric
- Good marketing knowledge
- Strong ability to understand, manage, and drive customers' needs and strategy
- Proven track record of sustained target achievement
- Ability to drive issue resolution and work in collaboration with Sales, Product, Customer Experience, Finance, and other departments
- Proactive, autonomous, and efficient
- Data-driven and a team player
Benefits
Comp & perks- RTT days off
- 50% public transport reimbursement
- Sustainable Mobility Package
- Daily Swile meal vouchers (€12.50/day)
- English classes
- Access to 155,000+ courses on Udemy
- Remote-friendly setup
- Home workspace budget
- Relocation assistance for international talents
- Private healthcare (70% covered)
- 6-week second-parent leave
- Extra time off if your child is sick and needs you
- Services related to prevention, health, and personal and professional well-being on Welii platform
- Inter-office trips
- Regular team events
- Active social, green, and LGBTQIA+ communities
- Work Council benefits via Leeto