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Business Operations Manager – AI Enablement
Bridgepoint Consulting. Lead responsible AI, automation, data, and technology solutions that improve operations, reporting, and firm performance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in AI and automation to enhance business processes and operational efficiency, with strong analytical skills for developing forecasts, KPIs, and dashboards. Proficient in managing CRM data quality and governance, particularly within HubSpot, while fostering relationships to support consultant development and staffing.
Highest-signal resume keywords
AI And Automation ExperiencePower BI Dashboard CreationHubSpot Data GovernanceForecasting And KPI DevelopmentMicrosoft Power Automate Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI Agent DevelopmentAutomated Workflow SolutionsData Quality ManagementBusiness Process ManagementForecastingKPI DevelopmentDashboard CreationData GovernanceResource PlanningConsultant Staffing
Soft Skills
Excellent Communication SkillsProblem-Solving SkillsTeam-OrientedSelf-StarterSound Judgment
Tools & Technologies
Microsoft CopilotHubSpotSharePointPower AutomatePower BINetSuite Analytics
Industry Keywords
Consultant DevelopmentOperational ConsistencyStrategic InitiativesData IntegrationFinancial Operations
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Lead responsible AI, automation, data, and technology solutions that improve operations, reporting, and firm performance.
- Assist with forecasts, KPIs, dashboards, and analyses that provide leadership with timely, actionable business insights.
- Support consultant staffing, development, hiring, onboarding, and accurate talent information.
- Partner with market leaders to strengthen operational consistency, address risks, and support strategic priorities.
- Maintain current AI agents and help develop and deploy new agents and automation.
- Evaluate manual and fragmented processes and build integrated workflows using Power Automate, SharePoint, and other internal platforms.
- Create and maintain Power BI dashboards and ad hoc analyses.
- Own HubSpot data quality and governance.
- Maintain operational forecasts and develop advanced reporting.
- Share weekly Starts/Ends and Go-Get reporting and improve the report over time.
- Analyze consultant utilization, capacity, availability, and resource-related metrics.
- Translate operational data into insights, trends, risks, and recommended actions for leadership.
- Build relationships with consultants to understand experience, capabilities, interests, career goals, development needs, and concerns.
- Backstop the staffing agent using knowledge of consultant backgrounds.
- Support professional development through training, continuous-learning programs, and targeted growth opportunities.
- Support consultant interviewing, hiring, and onboarding.
- Maintain complete and current consultant profiles, skills information, and related talent data.
- Partner with the Senior Manager to understand market activity and establish consistency.
- Support staffing and resource allocation by balancing client needs with consultant capabilities, availability, and development goals.
- Promote consistent operations across markets and implement new tools, workflows, and reporting practices.
- Contribute to firmwide strategic initiatives and evolving market support priorities.
Requirements
What you’ll need- Experience using AI and automation to improve business processes, internal operations, or knowledge-based work.
- Some experience developing AI agents, automated workflows, or multi-step business-process solutions.
- Working knowledge of Microsoft Copilot or Claude.
- Experience with business data, including data quality, governance, reporting, and process management.
- Experience supporting CRM data hygiene and adoption, preferably within HubSpot.
- Analytical capabilities and some experience developing forecasts, KPIs, dashboards, or management reporting.
- Excellent communication skills, including presenting information to executives, internal leaders, consultants, and candidates.
- Self-starter with strong problem-solving skills, sound judgment, personal integrity, and ability to manage competing priorities.
- Team-oriented and motivated to support firmwide strategic initiatives.
- Bonus: Exposure to SharePoint Lists, Microsoft Power BI, and Power Automate.
- Bonus: Experience with HubSpot administration, process management, or data governance.
- Bonus: Knowledge of NetSuite Analytics, SuiteAnalytics, saved searches, or NetSuite reporting.
- Bonus: Experience integrating data or processes across HubSpot, SharePoint, Power Automate, Power BI, NetSuite, or similar business platforms.
- Bonus: Accounting, finance, or Financial Operations experience.
- Bonus: Experience supporting consultant staffing, development, onboarding, or resource planning.
- Bonus: 3+ years progressive accounting and finance experience as a consultant in a consulting firm.
- Bonus: 1+ years’ experience as a resource manager or an internal operations manager in a consulting firm.
- Ideally, lives in one of Austin, Dallas, Houston, Denver, Boston, or Atlanta.
- Legally authorized to work in the United States.
Benefits
Comp & perks- Bonus offered
- Remote work arrangement