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Bright

Customer Support Executive

Bright

. Act as the first point of contact for customer queries via phone and email .

Posted 9/30/2026full-timeDuleek • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and troubleshooting skills to effectively resolve customer queries while utilizing AI-powered support tools. Possesses a customer-first mindset and a genuine interest in accounting and bookkeeping.

Highest-signal resume keywords
Strong Communication SkillsTroubleshooting and DiagnosisCustomer Support ExperienceAccounting Software KnowledgeAAT Qualification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingBookkeepingAccounts ManagementCustomer SupportTechnical Support
Soft Skills
Active ListeningSolutions-OrientedPatientTeam CollaborationCustomer-First Mindset
Tools & Technologies
AI-Powered Support ToolsForethoughtWalkMe
Certifications & Qualifications
AAT Qualification
Industry Keywords
AccountingBookkeepingPractice Management Software

About the role

Key responsibilities & impact
  • Act as the first point of contact for customer queries via phone and email
  • Resolve customer issues efficiently and professionally
  • Diagnose and troubleshoot accounts and bookkeeping queries
  • Guide customers to successful outcomes
  • Walk customers through the software and help them get the most out of the product
  • Use AI-powered support tools, including Forethought and WalkMe, to improve response accuracy and speed
  • Keep up to date with accounts and bookkeeping changes relevant to customers
  • Support colleagues in resolving queries and share knowledge across the team
  • Work with team leaders to meet support targets and deliver a best-in-class customer experience

Requirements

What you’ll need
  • Strong communication skills, including a confident phone manner and active listening
  • Ability to troubleshoot and diagnose customer issues methodically and under pressure
  • Genuine interest in accounting, bookkeeping, or the accountancy software sector
  • Strong IT proficiency and comfort learning new software tools
  • Customer-first mindset; patient, solutions-oriented, and willing to go the extra mile
  • Comfortable working alongside AI tools and curious about technology
  • A bookkeeping or accounts qualification (AAT or equivalent) — nice to have
  • Previous experience in a customer support, helpdesk, or technical support role — nice to have
  • Working knowledge of accounting or practice management software — nice to have

Benefits

Comp & perks
  • Collaborative and human culture
  • Employees are taken care of
  • Real autonomy in the role
  • Heavy investment in AI and emerging technology
  • Genuine opportunities to learn and develop
  • Supportive environment where curious people thrive