Bright

Customer Support

• Act as the first point of contact for customer queries via phone and email
• Resolve customer issues efficiently and professionally
• Diagnose and troubleshoot accounts and bookkeeping queries
• Guide customers to successful outcomes
• Walk customers through the software and help them get the most out of the product
• Use AI-powered support tools, including Forethought and WalkMe, to improve response accuracy and speed
• Keep up to date with accounts and bookkeeping changes relevant to customers
• Support colleagues in resolving queries and share knowledge across the team
• Work with team leaders to meet support targets and deliver a best-in-class customer experience

Customer Support Executive

Business Development Rep

• Contact and prospect leads to identify and develop new business opportunities across Ireland and the UK
• Act as the first point of contact for new prospects
• Qualify prospect fit, establish credibility, and build rapport
• Conduct live product demonstrations by phone and online webinar
• Collaborate with the Accountancy Sales team to progress and hand off qualified opportunities
• Fact-find and gather key prospect data to support the sales process
• Achieve and exceed weekly and monthly activity and revenue targets
• Maintain accurate, up-to-date CRM records throughout the sales cycle
• Build working knowledge of Bright's software portfolio to answer prospect questions
• Take and process orders accurately and promptly

Customer Support Executive

Business Development Executive