Member Support Specialist

BrightBridge Credit Union

. Handle a large volume of incoming calls, chats, and emails in a courteous, professional, and efficient manner .

Posted 10/7/2026full-timeLawrence • Massachusetts • United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling member transactions, including loan applications and payments, while providing exceptional customer service in a fast-paced financial services environment. Proficient in utilizing technology and maintaining compliance with mortgage licensing requirements.

Highest-signal resume keywords

Customer Service ExcellenceLoan OriginationSales and Cross-SellingNMLS RegistrationFinancial Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan ProcessingTransaction ProcessingRisk AnalysisFraud PreventionATM/Debit Card IssuanceCheck-by-Phone ProcessingCredit Card Payment ProcessingE-Services ManagementMicrosoft ExcelMicrosoft Word

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationOrganizational SkillsTelephone Etiquette

Tools & Technologies

Windows EnvironmentOutlookExcelWordVirtual MerchantSpeedChex

Certifications & Qualifications

Mortgage Loan Originator (MLO)NMLS Registration

Industry Keywords

Financial ServicesConsumer LoansHome EquitySales EnvironmentMember Transactions

About the role

Key responsibilities & impact

Handle a large volume of incoming calls, chats, and emails in a courteous, professional, and efficient manner
Process member transactions including withdrawals, transfers, loan payments, new accounts, e-services, and certificates
Cross-sell appropriate products and services to deepen member relationships and meet sales expectations
Originate consumer loan and home equity applications and follow up to ensure loan funding occurs satisfactorily
Function as a Membership Officer, as assigned by the Board of Directors
Process check-by-phone (SpeedChex) and credit card payments by phone (Virtual Merchant)
Perform ATM/debit card issuance, reissues, and system maintenance
Provide information about products and services and direct calls to appropriate departments or employees
Research and resolve member problems
Perform risk analyses to prevent or minimize fraud losses by verifying purchases, member identity, and account transactions
Attend conferences, meetings, and other travel as needed

Requirements

What you’ll need

Minimum of high school diploma or equivalent is required
Minimum of two years experience in a sales and service environment required
Knowledge and experience with financial services and lending preferred
Strong interpersonal, written/verbal communication and organizational skills required
Strong technology skills
Experience in a Windows environment including Outlook, Excel, and Word required
Outstanding telephone etiquette and a positive and professional attitude required
Flexibility of work hours and proven reliability/dependability required
Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO)
Sitting at a desk for extended periods
Fine motor skills for continuous computer keyboarding and mouse use
High volume of phone and video calls requiring active listening and speaking
Regular attendance and office mobility required
Attendance at appropriate conferences, meetings, and other travel as needed are required

Benefits

Comp & perks

Ongoing training and career development opportunities
Competitive pay and benefits
Opportunity to grow with a supportive organization
Collaborative team culture
Chance to make a real difference in the community