BrightBridge Credit Union

Customer Support

• Handle a large volume of incoming calls, chats, and emails in a courteous, professional, and efficient manner
• Process member transactions including withdrawals, transfers, loan payments, new accounts, e-services, and certificates
• Cross-sell appropriate products and services to deepen member relationships and meet sales expectations
• Originate consumer loan and home equity applications and follow up to ensure loan funding occurs satisfactorily
• Function as a Membership Officer, as assigned by the Board of Directors
• Process check-by-phone (SpeedChex) and credit card payments by phone (Virtual Merchant)
• Perform ATM/debit card issuance, reissues, and system maintenance
• Provide information about products and services and direct calls to appropriate departments or employees
• Research and resolve member problems
• Perform risk analyses to prevent or minimize fraud losses by verifying purchases, member identity, and account transactions
• Attend conferences, meetings, and other travel as needed

Explore Member Support Specialist at BrightBridge Credit Union. Review requirements and application details.