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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication, attention to detail, and the ability to handle inquiries and troubleshoot basic issues. Proficient in data entry and following processes to meet service targets while maintaining a positive and proactive approach.
Highest-signal resume keywords
Customer Service ExperienceStrong Verbal And Written Communication SkillsAttention To DetailBasic Problem-Solving SkillsCRM Data Entry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPayment ProcessingApplication TroubleshootingAccount ManagementCustomer Inquiry Response
Soft Skills
EmpathyPatienceConfidence In CommunicationProactive LearningCalmness Under Pressure
Tools & Technologies
CRM Software
Certifications & Qualifications
Tertiary QualificationBackground Check Compliance
Industry Keywords
Customer SupportContact CentreHospitalityRetailAnti-Money Laundering
About the role
Key responsibilities & impact- Support customers throughout their application process
- Make and take inbound and outbound customer calls
- Respond to general customer enquiries
- Assist with account enquiries and updates
- Record accurate customer information in the CRM
- Process payments and document payment arrangements
- Assist with basic application or IT-related troubleshooting
- Support requests relating to withdrawals and cancellations
- Work towards agreed customer service targets and service levels
- Collaborate with local Customer Support Officers and overseas team members
Requirements
What you’ll need- A recently completed or nearly completed tertiary qualification
- Some customer service experience, gained through hospitality, retail, contact centre work or a similar environment
- Strong verbal and written communication skills
- Confidence speaking with different types of people
- Empathy, patience and the ability to stay calm in challenging situations
- A proactive and positive approach to learning
- Strong attention to detail and accurate data entry skills
- The ability to follow processes and work towards targets
- Basic problem-solving skills and confidence using technology
- Ability to complete reference and background checks, including police, anti-money laundering, and bankruptcy checks
- Willingness to complete an AI-use assessment during the hiring process
Benefits
Comp & perks- Structured training and ongoing mentorship
- Clear opportunities to develop your career with Brighte
- Flexible working arrangements and a hybrid work model
- The autonomy to work from home or from our Sydney office
- An office located five minutes from Wynyard Station
- Free lunch every Tuesday
- Regular social activities, including our Thursday social events
- Snacks, fresh fruit and drinks available in the office
- End-of-trip facilities with towel service and hair dryers
- Anniversary leave
- Potential eligibility to participate in our Employee Share Option Plan