Brighte

Customer Support

• Support customers throughout their application process
• Make and take inbound and outbound customer calls
• Respond to general customer enquiries
• Assist with account enquiries and updates
• Record accurate customer information in the CRM
• Process payments and document payment arrangements
• Assist with basic application or IT-related troubleshooting
• Support requests relating to withdrawals and cancellations
• Work towards agreed customer service targets and service levels
• Collaborate with local Customer Support Officers and overseas team members

Customer Support Officer – Graduate Opportunity