Customer Care Coordinator

Brighter Future

. Develop, assess, evaluate, analyze, and respond to patient service issues .

Posted 11/4/2026full-timeColumbia • South Carolina • United StatesMid-LevelSenior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing customer service programs, analyzing patient satisfaction data, and effectively communicating with diverse stakeholders. Proven ability to lead teams and facilitate focus groups to enhance patient care outcomes.

Highest-signal resume keywords

Customer Service Program DevelopmentPatient Satisfaction AnalysisReport WritingData InterpretationTeam Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisMathematical CalculationsTechnical Procedure InterpretationReport WritingSurvey Data Entry

Soft Skills

Effective CommunicationProblem SolvingInterpersonal SkillsPresentation Skills

Industry Keywords

Patient Service IssuesCustomer CareQuality ImprovementConsumer InputFocus Groups

About the role

Key responsibilities & impact

Develop, assess, evaluate, analyze, and respond to patient service issues
Implement customer service standards
Review, investigate, and document patient complaints and provide summaries to staff managers and written documentation to involved patients
Complete Post-Discharge surveys and enter survey data promptly
Lead, develop, and maintain a customer service advisory team across the organization
Research, develop, implement, and evaluate an ongoing comprehensive customer service program
Assist with reporting that analyzes customer service outcomes
Meet with managers and department heads to discuss data and recommended customer-service improvements
Serve on the QA & Continuous Quality Improvement Committee
Share findings and outcomes related to patient complaints, Perception of Care outcomes, and Post-Discharge Survey completion
Coordinate and facilitate focus groups
Monitor, update, and maintain the Organization’s Plan for Consumer Input
Attend required meetings and training sessions
Perform other duties as assigned

Requirements

What you’ll need

A bachelor’s degree is required
At least 3 years of work experience related to patient satisfaction, customer care, or customer service, preferably in a human services environment
Ability to read, analyze, and interpret technical procedures
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from patients, other service providers, and staff
Ability to perform basic mathematical calculations, including rates, ratios, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
No certificates, licenses, or registrations required

Benefits

Comp & perks

May work remotely, with an average of 15 hours per week in the office
Flexible work schedule as approved by supervisor