Brighter Future

Customer Support

• Develop, assess, evaluate, analyze, and respond to patient service issues
• Implement customer service standards
• Review, investigate, and document patient complaints and provide summaries to staff managers and written documentation to involved patients
• Complete Post-Discharge surveys and enter survey data promptly
• Lead, develop, and maintain a customer service advisory team across the organization
• Research, develop, implement, and evaluate an ongoing comprehensive customer service program
• Assist with reporting that analyzes customer service outcomes
• Meet with managers and department heads to discuss data and recommended customer-service improvements
• Serve on the QA & Continuous Quality Improvement Committee
• Share findings and outcomes related to patient complaints, Perception of Care outcomes, and Post-Discharge Survey completion
• Coordinate and facilitate focus groups
• Monitor, update, and maintain the Organization’s Plan for Consumer Input
• Attend required meetings and training sessions
• Perform other duties as assigned

Explore Customer Care Coordinator at Brighter Future. Review requirements and application details.

Open roles

Customer Care Coordinator