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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client support capabilities with a focus on communication, organization, and problem-solving. Proficient in managing client relationships and coordinating with cross-functional teams to ensure successful service delivery.
Highest-signal resume keywords
Client Support ExperienceAdvanced Excel SkillsServiceNow ExperienceBachelor's Degree in Technical FieldFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client SupportQuarterly Business Review CreationUsage ChecksAllocation ReportingAnalytical SkillsProblem-Solving SkillsMicrosoft Office SuiteDocumentation SupportBilling Dispute ResolutionTime Management
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsCustomer Service SkillsOrganizational Skills
Tools & Technologies
ServiceNowMicrosoft Office Suite
Certifications & Qualifications
Ukraine Private Entrepreneur (FOP) Status
Industry Keywords
Client Success ManagementProcurementService DeskExpense ManagementInformation SecurityPrivacy Policies
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Work with the assigned Client Success Manager, who acts as the primary client point of contact
- Complete recurring delivery tasks such as Quarterly Business Review creation, real-time usage checks, and allocation reporting
- Advise the Client Success Manager of client-related challenges and opportunities
- Provide documentation support so the Client Success Manager can facilitate clients successfully
- Track missing invoices, monitor open tickets and incidents, and follow up where needed
- Work with carriers to resolve billing disputes or ticket issues
- Serve as backup for the Client Success Manager
- Coordinate with Procurement, Service Desk, and Expense Management teams supporting customers
Requirements
What you’ll need- Bachelor's Degree in an appropriate field of study (Technical) or equivalent work experience
- 3-5 years of experience working in Client Support capacity
- Experience with ServiceNow is a plus
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- Advanced Excel skills required
- Fluent English (written and spoken) required to interact with international clients, partners, and internal teams
- Ukraine Private Entrepreneur (FOP) status required
- Candidates are subject to a background check
- Employees must adhere to brightfin’s Information Security and Privacy policies and procedures
- Prolonged periods of sitting at a desk and working on a computer
Benefits
Comp & perks- Medical insurance — after successful completion of the probationary period
- Equipment — we set up everything you need to work comfortably from home
- Full FOP administration — we handle all administrative matters related to your business entity
- Unlimited paid time off — coordinated with your team
- Annual salary review — based on performance review outcomes
- Parental leave
- Comfortable remote setup