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brightfin

Junior Client Onboarding & Support Specialist – Restricted Accounts

brightfin

. Support the client management team in handling requests and inquiries from assigned accounts .

Posted 11/5/2026full-timeRemote • United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management, data analysis, and operational support, with a strong focus on invoice processing, reporting, and adherence to Service Level Agreements (SLAs). Proficient in utilizing Software Development Life Cycle (SDLC) models and Agile methodologies to optimize service delivery.

Highest-signal resume keywords
Client ManagementData AnalysisInvoice ProcessingService Level Agreements (SLAs)Software Development Life Cycle (SDLC)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data ReconciliationExcel (VLOOKUP/XLOOKUP, Pivot Tables)Agile MethodologiesInvoice AuditsReporting Deliverables
Soft Skills
Strong Organizational SkillsExcellent Time ManagementAttention to DetailProactive Communication
Tools & Technologies
ServiceNowOperational SystemsPower Query
Certifications & Qualifications
Background ScreeningClient-Specific Certifications
Industry Keywords
Moves, Adds, Changes, and Deletes (MACDs)Client-Specific Access ControlsSecurity Clearance

Tech Stack

Tools & technologies
SDLCServiceNow

About the role

Key responsibilities & impact
  • Support the client management team in handling requests and inquiries from assigned accounts
  • Load invoice and inventory data to operational systems according to client specifications
  • Process system-triggered invoice audits and data reconciliation tasks for client invoices
  • Analyze billing models, contracts, and usage (billed and unbilled) to develop savings proposals and optimize services
  • Implement approved carrier changes, known as Moves, Adds, Changes, and Deletes (MACDs)
  • Generate system-based allocation and accrual reports as required by clients
  • Review contracts for adherence and manage resulting disputes
  • Communicate proactively with clients and internal stakeholders on platform functionality, data quality, and open issues
  • Escalate and track incidents with Engineering teams through to resolution
  • Fulfill mobile service orders and procurement requests for assigned accounts
  • Help implement new clients from kickoff through go-live readiness, including carrier data, configuration, and UAT
  • Provide day-to-day operational support after go-live, including invoice loading, audits, MACDs, reporting, savings, and incident follow-through
  • Manage multiple related workstreams simultaneously, complete work on time, and ensure Service Level Agreements (SLAs) are met

Requirements

What you’ll need
  • Personnel must be U.S. citizens located in the United States
  • Specific clients may require specific security clearances or client-specific access controls, background checks, security screening, or testing
  • Strong self-directed time management and ability to prioritize tasks across a full client portfolio without close supervision
  • Required background screening
  • Knowledge and experience with Software Development Life Cycle (SDLC) models; Agile methodologies highly valued
  • ServiceNow experience a plus
  • High school diploma required; college degree preferred
  • Intermediate-level Excel skills required, including VLOOKUP/XLOOKUP, pivot tables, and logic functions (e.g., SUMIF, COUNTIF); familiarity with Power Query is a plus
  • Strong organizational skills and close attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to analyze data, own reporting deliverables, and identify errors
  • Excellent written and verbal communication skills
  • Must be located in the United States
  • U.S. citizenship required
  • Depending on assigned account, may be required to obtain a specific security clearance or complete additional client-specific access controls, background checks, or screening
  • Willingness to complete client-specific certifications and testing as assigned
  • Prolonged periods of sitting at a desk and working on a computer

Benefits

Comp & perks
  • US Paid holidays
  • Sick time accrual
  • 401K with employer match