Guest Connections Specialist

Brightline Trains

. Provide knowledgeable, friendly, and efficient support across multiple communication channels .

Posted 11/3/2026full-timeMiami • Florida • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries and service-related issues efficiently. Proficient in communication across multiple channels and capable of engaging with diverse populations while maintaining a welcoming environment.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving AbilitiesCollaboration with Cross-Functional TeamsProficiency in Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed 40-60 WPMBasic Math SkillsTroubleshooting App IssuesHandling Inbound CallsAssisting Guests with Accessibility Needs

Soft Skills

Sound JudgmentAdaptability in CommunicationExcellent Verbal CommunicationListening SkillsWritten Communication Skills

Tools & Technologies

Brightline Communication ChannelsBConnected

Industry Keywords

Guest SupportTravel RecommendationsTicket SalesService-Related IssuesHospitality Environment

About the role

Key responsibilities & impact

Provide knowledgeable, friendly, and efficient support across multiple communication channels
Resolve guest inquiries and service-related issues
Assist guests with reservations, ticket sales, refunds, upgrades, and special accommodations
Troubleshoot app and website issues
Provide information on routes, schedules, pricing, station amenities, train features, local attractions, and station offerings
Proactively engage with guests and tailor interactions to diverse populations
Offer travel recommendations and upsell tickets, services, seating options, and travel upgrades
Maintain a welcoming and hospitable guest environment
Monitor the station for potential security risks and report them
Monitor and review Brightline communication channels, including bConnected, during work hours
Collaborate with cross-functional teams and external partners
Work in a clean, air-conditioned office environment

Requirements

What you’ll need

Must reside in Florida
At least 1 year of experience working in a guest/customer service role, in-person or in an inbound call center handling a high volume of contacts
Proficient in computer skills
Ability to type a minimum of 40-60 WPM
Basic math skills
Minimum 18 years old
Ability to work with diverse groups and adapt communication style
Ability to assist Guests needing accessibility assistance
Sound judgment and ability to think and act independently
Excellent verbal, listening, written communication, punctuation, grammar, and spelling skills
Speak, read, and write at a high school level
Ability to collaborate effectively with cross-functional teams and external partners
Ability to monitor Brightline communication channels and company intranet during work hours
Ability to stand, talk, and hear; occasional lifting of light items
The ability to speak multiple languages is a PLUS