Brightline Trains

General

• Provide knowledgeable, friendly, and efficient support across multiple communication channels
• Resolve guest inquiries and service-related issues
• Assist guests with reservations, ticket sales, refunds, upgrades, and special accommodations
• Troubleshoot app and website issues
• Provide information on routes, schedules, pricing, station amenities, train features, local attractions, and station offerings
• Proactively engage with guests and tailor interactions to diverse populations
• Offer travel recommendations and upsell tickets, services, seating options, and travel upgrades
• Maintain a welcoming and hospitable guest environment
• Monitor the station for potential security risks and report them
• Monitor and review Brightline communication channels, including bConnected, during work hours
• Collaborate with cross-functional teams and external partners
• Work in a clean, air-conditioned office environment

Explore Guest Connections Specialist at Brightline Trains. Review requirements and application details.

Open roles

Guest Connections Specialist