Surface Science Applications Specialist

Brighton Science

. Serve as the first point of contact for technical questions on lab instrumentation, software, and surface measurement .

Posted 11/1/2026full-timeCincinnati • Ohio • United StatesJunior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in surface measurement, adhesion fundamentals, and technical training for engineers and quality teams. Proficient in managing customer relationships and onboarding processes while maintaining accurate records and monitoring account health.

Highest-signal resume keywords

Surface Measurement ExpertiseTechnical Training SkillsCustomer Relationship ManagementExperience in Lab or Quality EngineeringDetail-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Surface ChemistryAdhesion FundamentalsMetrologyCoatingsSurface TreatmentTechnical Issue ResolutionData MonitoringCustomer OnboardingDocumentation SkillsQuality Control Processes

Soft Skills

Strong Organizational SkillsEffective CommunicationCuriosity and Problem-SolvingAbility to Manage Multiple CustomersRelationship Building

Tools & Technologies

HubSpot

Industry Keywords

Chemical EngineeringMaterials ScienceTechnical ServiceApplications RoleIndustrial EnvironmentsManufacturing Processes

About the role

Key responsibilities & impact

Serve as the first point of contact for technical questions on lab instrumentation, software, and surface measurement
Resolve issues or escalate them to the appropriate internal team
Train customer engineers, technicians, and quality teams on water contact angle, surface chemistry, adhesion fundamentals, and instrument/software capabilities
Help customers apply surface measurement to cleaning, surface treatment, bonding, coating, and quality-control processes
Hold regular check-ins with assigned customers and support progress toward their goals
Support new customer onboarding, with a path to leading onboarding independently
Monitor customer measurement data and usage for changes and risk signals
Maintain accurate customer records, activity, and account details in HubSpot
Document customer feedback, technical issues, and bug reports for product and engineering teams
Build expertise in surface preparation and adhesion-related manufacturing processes
Support renewals and identify opportunities to expand BConnect into new lines, sites, and applications
Build strong relationships with customer engineers and quality teams and monitor account health

Requirements

What you’ll need

Bachelor’s degree in chemistry, chemical engineering, materials science, physics, or a related field; candidates with other backgrounds and relevant hands-on experience will be considered
1–2 years of experience in a lab, quality, process engineering, technical service, or applications role; co-op and internship experience counts
Interest in industrial and manufacturing environments
Experience with metrology, coatings, adhesives, or surface treatment is a plus
Comfort explaining technical concepts to engineers, technicians, and managers, both in writing and in person
Detail-oriented approach and strong organizational skills
Ability to manage multiple customers at once
Curiosity about why things fail and desire to grow into a customer-facing technical career
Ability to work in person at the Cincinnati, Ohio office Monday through Thursday
Willingness to travel approximately 10–15%

Benefits

Comp & perks

Benefits are offered
Option to work remotely on Fridays
Clear opportunities for growth as the team and company grow