Technical Customer Specialist

Brighton Science

. Serve as the first point of contact for technical questions about lab instrumentation, software, and surface measurement .

Posted 11/1/2026full-timeCincinnati • Ohio • United StatesJunior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in surface measurement, adhesion fundamentals, and technical support for lab instrumentation. Capable of training and onboarding customers while maintaining strong relationships and monitoring account health.

Highest-signal resume keywords

Bachelor's Degree In ChemistryExperience In Lab Or Technical Service RoleKnowledge Of Surface Treatment And AdhesivesStrong Organizational SkillsAbility To Explain Technical Concepts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Surface MeasurementMetrologyCoatingsAdhesivesTechnical DocumentationData MonitoringCustomer TrainingQuality Control ProcessesTechnical Issue ResolutionCustomer Relationship Management

Soft Skills

Detail-OrientedStrong Communication SkillsCuriosityOrganizational SkillsAbility To Manage Multiple Customers

Tools & Technologies

HubSpotBConnect

Industry Keywords

Industrial EnvironmentsManufacturing ProcessesSurface ChemistryBondingCleaning

About the role

Key responsibilities & impact

Serve as the first point of contact for technical questions about lab instrumentation, software, and surface measurement
Resolve technical issues or escalate them to the appropriate internal team
Train customer engineers, technicians, and quality teams on water contact angle, surface chemistry, adhesion fundamentals, and instrument/software capabilities
Help customers apply surface measurement to cleaning, surface treatment, bonding, coating, and quality-control processes
Hold regular check-ins with assigned customers and support effective BConnect usage
Support new customer onboarding, with a path to leading onboarding independently
Monitor customer measurement data and usage for risk signals and flag accounts needing attention
Maintain accurate customer records, activity, and account details in HubSpot
Document customer feedback, technical issues, and bug reports for product and engineering teams
Build expertise in surface preparation and adhesion-related manufacturing processes
Support renewals and identify opportunities to expand BConnect into new lines, sites, and applications
Build customer relationships, monitor account health, and serve as a technical resource

Requirements

What you’ll need

Bachelor’s degree in chemistry, chemical engineering, materials science, physics, or a related field; candidates with other backgrounds and relevant hands-on experience will be considered
1–2 years of experience in a lab, quality, process engineering, technical service, or applications role; co-op and internship experience counts
Interest in industrial and manufacturing environments
Experience with metrology, coatings, adhesives, or surface treatment is a plus
Comfort explaining technical concepts to engineers, technicians, and managers, both in writing and in person
Detail-oriented approach and strong organizational skills
Ability to manage multiple customers at once
Curiosity about why things fail and desire to grow into a customer-facing technical career
Ability to work in person at the Cincinnati, Ohio office Monday through Thursday
Willingness to travel approximately 10–15%

Benefits

Comp & perks

Benefits are offered (specific benefits not listed)
Option to work remotely on Fridays