Senior Customer Success Specialist

Brightree

. Serve as the primary point of contact for assigned healthcare customers .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $57,000 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within the HME/DME industry, leveraging advanced analytical skills to drive data-driven solutions and enhance customer satisfaction. Proficient in financial analysis and effective communication across diverse stakeholder levels.

Highest-signal resume keywords

Account ManagementCustomer SuccessHME/DME Industry ExperienceAdvanced Analytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data AnalysisFinancial AnalysisHome Health Billing SoftwareBusiness Financial AcumenProblem-Solving

Soft Skills

Customer ServiceOrganizational SkillsAttention to DetailVerbal CommunicationPresentation Skills

Certifications & Qualifications

Associate's DegreeBachelor's Degree Preferred

Industry Keywords

HealthcareCustomer SatisfactionRevenue ManagementOperational ChallengesB2B Sales

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned healthcare customers
Build trusted relationships supporting customer satisfaction, retention, and success
Coordinate and facilitate customer training
Maintain regular customer touchpoints and proactive communication
Analyze customer data, trends, and operational challenges
Identify revenue management challenges and recommend data-driven solutions
Recommend and implement corrective actions for outstanding financial issues and collection outcomes
Collaborate with internal partners and fellow account managers
Monitor account health and performance
Help customers achieve goals and strengthen business results

Requirements

What you’ll need

Associate's degree required; bachelor's degree preferred
1–3 years of account management, business-to-business sales, customer success, or related experience
Experience in the HME/DME industry and medical billing
Experience working with home health billing software
Advanced analytical skills to evaluate information, identify trends, and develop actionable recommendations
Strong customer service and problem-solving skills
Business and financial acumen
Excellent verbal, written, and presentation skills
Ability to communicate and influence across varied stakeholder levels, including executive audiences
Strong organizational skills and attention to detail
Proficiency with Microsoft Office applications
Financial analysis experience is nice to have

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance
AD&D insurance
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Fifteen days Paid Time Off (PTO) in the first year
11 paid holidays plus 3 floating days
14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
Flexible work arrangements
Professional development opportunities
Culture supporting growth and wellbeing