Brightree

Data Analyst

• Analyze CGM and diabetes business workflows from eligibility through recurring resupply
• Partner with business and technical teams to define requirements, translate needs, and deliver clear, scalable analytics
• Turn raw data in Snowflake and SQL into dashboards, performance metrics, and insight-ready reports
• Examine adherence, shipment cadence, payer requirements, and retention to identify improvement opportunities
• Deliver ongoing program reviews and KPI reporting that guide patient resupply strategies
• Communicate findings using strong data storytelling to influence cross-functional decisions

Senior Data Analytics Partner, Diabetes – Continuous Glucose Monitoring

Customer Success Manager

• Partner with executive stakeholders to align business goals, define success strategies, and ensure customers achieve meaningful value from Brightree solutions
• Monitor customer performance and risk indicators, proactively addressing challenges to improve retention and customer outcomes
• Manage multiple customer relationships, driving projects, communication, and action plans that support long-term success
• Identify opportunities to expand product adoption and align additional solutions with customer business objectives
• Lead quarterly and annual business reviews with strategic insights, actionable recommendations, and measurable value
• Assess operational workflows and system utilization to recommend improvements that increase efficiency, ROI, and adoption
• Facilitate customer working sessions to gather business and technical requirements
• Research, troubleshoot, and resolve customer questions and complex issues
• Stay current on industry trends, regulatory updates, and Brightree product capabilities
• Identify customer risks early and escalate barriers to ensure strong customer engagement and successful outcomes