Disputes Analyst

Brightspeed

. Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation .

Posted 10/23/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telecom dispute resolution, including analysis of CABS invoices and FCC tariffs, while ensuring compliance with regulatory and contractual obligations. Strong analytical skills and attention to detail are essential for managing disputes and presenting findings effectively.

Highest-signal resume keywords

Telecom Dispute KnowledgeCABS AnalysisFCC Tariffs InterpretationData Analysis ProficiencyStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CABSTelecom Billing AnalysisIntercarrier CompensationAccess BillingFinancial AnalysisDispute ResolutionRegulatory ComplianceRate Structure InterpretationMicrosoft ExcelData Reporting Tools

Soft Skills

Problem-Solving SkillsAttention to DetailWritten Communication SkillsVerbal Communication SkillsAbility to Manage Multiple Priorities

Tools & Technologies

TEOCOEricssonOracleSAPTelecom Mediation Systems

Industry Keywords

TelecommunicationsBilling Variance InvestigationIntercarrier OperationsPUC TariffsContractual Agreements

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation
Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details
Determine dispute validity and financial impact
Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements
Collaborate with billing operations, network, finance, carrier relations, and vendor management teams
Prepare case summaries, financial analyses, and recommendations for dispute outcomes
Process approved adjustments, credits, or escalations
Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations
Identify recurring dispute trends and present findings to leadership
Partner with leadership on process improvements
Manage dispute queues while meeting turnaround times, SLA requirements, and quality targets
Support system enhancements, workflow updates, and training for telecom dispute processes

Requirements

What you’ll need

Bachelor’s degree in Business, Accounting, Finance, Telecommunications, or related field preferred, but not required with equivalent telecom experience
Telecom dispute knowledge, including access billing, intercarrier compensation, and billing variance investigation
Minimum 2 years of experience with CABS (Carrier Access Billing System), including analysis of carrier invoices, access charges, and usage discrepancies
Experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements
Ability to interpret rate structures, rules, and billing requirements
2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations
Strong analytical and problem-solving skills
Exceptional attention to detail
Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP and pivot tables
Proficiency with data analysis/reporting tools
Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings
Strong written and verbal communication skills
Experience with telecom billing or mediation systems preferred, such as TEOCO, Ericsson, Oracle, SAP, or other industry platforms
Ability to manage multiple priorities in a fast-paced, high-volume environment

Benefits

Comp & perks

Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program
401K plan with company match
Voluntary benefits
Paid time off programs
Remote work arrangement
Occasional overtime during peak billing or dispute cycles