Brightspeed

Marketing

• Develop and execute customer acquisition strategies across Direct Mail, Email, and SMS channels
• Own audience segmentation, channel planning, creative and messaging direction, offer prioritization, campaign cadence, and performance optimization
• Develop and manage integrated acquisition campaign roadmaps and testing strategies, including A/B and multivariate testing
• Lead acquisition campaigns from strategy through launch and optimization
• Manage acquisition channel budgets, forecasting, and spend pacing
• Analyze campaign, customer, and channel performance to identify trends, opportunities, and areas for improvement
• Partner with Analytics, Creative, Product, Marketing Strategy, and other cross-functional teams
• Establish and maintain campaign performance reporting and measurement frameworks
• Present campaign performance, insights, testing results, and strategic recommendations to marketing leadership and stakeholders
• Manage relationships with external agencies, print and fulfillment vendors, and other partners
• Monitor acquisition marketing trends, emerging technologies, channel capabilities, and industry best practices
• Ensure campaigns comply with CAN-SPAM, TCPA, internal legal, privacy, and brand standards
• Perform other duties as assigned

Acquisition Marketing Manager

Customer Support

• Support execution of the strategy and roadmap for authenticated and unauthenticated digital customer experiences across web and mobile applications
• Optimize account management, billing and payments, speed upgrades, value-added services, Wi-Fi management, digital support, and online self-service experiences
• Identify customer friction, performance gaps, conversion opportunities, and ways to improve customer effort and engagement
• Develop actionable digital experience requirements for go-to-market initiatives, business requests, enhancements, and optimization opportunities
• Translate customer needs, behavioral insights, and journey friction points into experience problems, requirements, and recommendations
• Partner with UX/UI teams to design intuitive, engaging, and accessible customer experiences
• Use Google Analytics, FullStory, and similar platforms to analyze customer behavior, journey friction, trends, and conversion opportunities
• Lead A/B and multivariate testing, personalization, segmentation, and offer optimization
• Develop hypotheses, establish success metrics, measure results, and scale improvements
• Monitor and improve KPIs including digital revenue, upgrade conversion, digital attach rate, ARPU growth, self-service utilization, task completion rate, customer effort, NPS, churn reduction, and digital support deflection
• Support KPI dashboards and data stories using Looker, Power BI, and similar tools
• Work in Agile development environments to translate business requirements into executable digital initiatives
• Partner with Product, Engineering, Analytics, IT, CRM, Marketing, and Customer Care teams
• Report to the Digital Base Management Lead
• Perform other duties as assigned

Digital Customer Experience Manager

Operations

• Translate marketing and customer experience objectives into clear business and technical requirements
• Partner with IT and technical teams to enable effective and scalable solutions
• Architect and optimize cross-channel customer journeys
• Analyze campaign execution processes, journeys, and workflows to identify gaps and opportunities for automation and continuous improvement
• Oversee automated email campaign setup, journey configuration, scheduling, testing, quality assurance, deployment, and ongoing optimization
• Support data architecture, integrations, and data flows required for marketing automation
• Manage multiple initiatives while balancing long-term MarTech capabilities and strategic priorities with short-term campaign and operational requirements
• Perform other duties as assigned

Martech Operations Manager

Brand Manager

• Lead the evolution, articulation, and internal adoption of Brightspeed’s comprehensive brand strategy for flagship fiber and legacy DSL products
• Serve as primary brand steward across channels and customer experiences
• Own and evolve the brand identity system, including visual expression, tone of voice, brand narrative, and guidelines
• Oversee brand governance and educate internal teams on brand standards
• Develop and maintain brand positioning and messaging frameworks
• Ensure consistent messaging across paid media, CRM, e-commerce, local marketing, PR, and internal communications
• Guide brand campaigns and brand storytelling across marketing channels and the customer journey
• Collaborate with product, go-to-market, sales, and marketing leaders on launches, customer experiences, and commercial initiatives
• Define and monitor brand performance metrics, including awareness, consideration, perception, engagement, and reputation
• Identify trends and opportunities and provide recommendations to leadership
• Oversee external brand, creative, and social media agencies
• Lead and develop a team of brand and social media professionals
• Establish team priorities, workflows, and professional development opportunities
• Oversee organic social media strategy, content strategy, and channel prioritization

Senior Manager, Brand Strategy

Business Analyst

• Prepare, analyze, and distribute recurring financial reports, dashboards, KPIs, and management reporting packages
• Analyze financial and operational results to identify trends, variances, risks, and opportunities
• Provide meaningful insights and recommendations to leadership
• Partner with Finance, Sales & Marketing, Operations, IT, and other business functions on forecast assumptions, drivers, and variances
• Support monthly, quarterly, and annual financial close reporting through variance analysis and management commentary
• Maintain and leverage financial accounting and reporting systems
• Assist with ad hoc financial analyses, executive presentations, and strategic initiatives
• Improve financial reporting, month-end close, and analytical capabilities through process enhancements and automation
• Build collaborative relationships with cross-functional stakeholders to support informed business decisions
• Perform other duties as assigned

Financial Analyst, Management Reporting

Systems Engineer

• Provide functional support for Finance applications and business processes
• Partner with IT to investigate and resolve production issues
• Perform root-cause analysis of system, billing, accounting, interface, and data issues
• Coordinate corrective actions and support financial reconciliations and data-integrity monitoring
• Assess financial and operational impacts of incidents, defects, system changes, and releases
• Identify recurring issues and recommend sustainable systems, process, or control improvements
• Support SAP S/4HANA GRC access monitoring, periodic access reviews, and remediation activities
• Partner with business leaders to translate strategic objectives into measurable business requirements
• Facilitate workshops and interviews and document Finance business requirements
• Develop and maintain business requirement documents and process flows
• Identify process gaps and recommend improvements or automation opportunities
• Translate requirements into user stories and acceptance criteria in Jira or equivalent tools
• Facilitate backlog grooming and prioritization sessions with IT
• Liaise between Finance and IT to align financial systems with business goals
• Collaborate with developers and QA testers to validate functionality
• Support issue resolution, defect triage, and clarification during development and testing
• Communicate project progress, risks, and issues through structured updates and governance meetings
• Support project governance documentation, approvals, and change management
• Ensure traceability from strategic goals through requirements, design, and delivery
• Develop and execute end-to-end financial test scenarios
• Participate in User Acceptance Testing
• Document test results, manage defects, and support resolution before deployment
• Validate financial results across integrated systems and downstream accounting, reporting, and reconciliation processes
• Perform post-release validation and confirm expected outcomes, adoption, and success metrics

Financial Systems Analyst

Account Executive

• Drive growth through new logo acquisition within an assigned territory
• Drive new business with prospective accounts with zero billers
• Sell the company’s products and services via telephone and web conference using a solution-based and consultative sales approach
• Qualify leads and identify decision makers
• Determine customer needs and explain product and service variations
• Overcome customer objections and close sales
• Update customer information, including sales funnel activity, opportunity updates, monthly goals, customer proposals, and customer contracts
• Retain key customer relationships
• Provide superior service during every customer interaction

Public Sector Account Executive

• Produce new and incremental sales and revenue growth within an assigned customer territory
• Retain key customer relationships
• Sell the full line of Brightspeed products and services to prospective customers
• Drive growth through new-logo acquisition within an assigned territory
• Drive new business with prospect accounts (zero billers)
• Sell products and services via telephone and web conferencing using a solution-based/consultative sales approach
• Qualify leads and identify decision makers
• Determine customer needs and explain product/service variations
• Overcome customer objections and close sales
• Update customer information, sales funnel activity, opportunity updates, monthly goals, customer proposals, and contracts
• Provide superior service during every customer interaction

Senior Small Business Account Executive

QA Engineer

• Design and perform end-to-end quality assurance tests on web content and functionality
• Collaborate with developers, product owners, copywriters, and designers to review and validate content details
• Identify quality, deliverability, compatibility, and usability issues
• Identify solutions and retest fixes
• Identify roadblocks and solutions before timelines and launch dates are impacted
• Develop and implement quality assurance technologies, standards, and measures
• Exercise discretion and independent judgment regarding testing methods, pass/fail decisions, and issue severity
• Review test plans for completeness and clarity
• Track defects and fixes and report progress
• Ensure digital content is accurate, correctly coded, appropriately versioned, responsive across devices, and rendered according to design

Quality Assurance Lead

Billing Specialist

• Execute monthly billing cycles across multiple business segments using SAP BRIM
• Review and validate rating, charging, and invoicing data for accurate pricing, taxes, discounts, and contractual terms
• Perform pre- and post-billing reconciliations to ensure invoice integrity and completeness
• Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies
• Conduct billing data audits for compliance with company policies, SOX controls, and tariff or contractual obligations
• Partner with IT, Finance, and Product teams to maintain accurate BRIM master data
• Support revenue assurance by reconciling billed versus unbilled usage and validating invoice-level revenue alignment
• Participate in User Acceptance Testing and Operational Readiness Testing during releases, migrations, and product implementations
• Identify process improvements and automation opportunities
• Develop and maintain billing dashboards and KPI reports
• Collaborate with Accounting, Collections, Customer Service, and Revenue Operations on billing dispute resolution
• Communicate recurring issues, root causes, and recommended process enhancements to leadership
• Report to the Billing Supervisor within the Billing Operations organization

Billing Analyst

Product Designer

• Design, document, and maintain reusable components, interaction patterns, templates, and standards for scalable digital experiences
• Define component anatomy, properties, variants, states, responsive behavior, accessibility requirements, content guidance, and intended usage
• Maintain Figma libraries, component documentation, contribution standards, reference designs, prototypes, and supporting design-system artifacts
• Identify gaps, duplication, inconsistencies, and implementation drift and recommend scalable design-system solutions
• Create standards for interaction behavior, visual hierarchy, responsive design, accessibility, content presentation, and design annotations
• Design and validate complex components, interaction models, prototypes, and reference flows
• Develop prototypes and reference experiences across complex customer journeys
• Review design work for design-system consistency, accessibility, responsive requirements, and documented interaction patterns
• Align Figma components, design tokens, coded components, and front-end documentation with design and technology teams
• Develop reusable patterns and quality criteria for AI-enabled, conversational, and agent-based experiences
• Establish AI experience patterns for capability disclosure, information use, confirmation, escalation, and human handoff
• Develop patterns for AI feedback, confirmation, error handling, escalation, failure states, and human handoff
• Provide craft-focused guidance on design-system usage, interaction patterns, accessibility, AI behavior, responsive design, and implementation quality
• Facilitate design-system working sessions and workshops
• Partner with design leadership to prioritize design-system investments based on customer impact, delivery efficiency, adoption, and business needs
• Lead through specialized expertise and influence across cross-functional teams without direct people-management responsibilities
• Perform other duties as assigned

Lead Product Design, Design Systems – Experience

Manager

• Accelerate value creation from existing initiatives through strategic problem-solving
• Remove roadblocks and establish enablers for transformation initiatives
• Define incremental initiatives to bridge value gaps
• Identify gaps between transformation initiatives and budget or long-range plan targets
• Diagnose major roadblocks, identify root causes, and design corrective plans
• Partner with initiative managers to understand success factors and critical enablers
• Establish cross-initiative, organization-level enablers such as change management and analytics
• Identify, validate, quantify, and define implementation plans for incremental initiatives
• Hand off defined initiatives to execution leads
• Conduct strategic reviews and risk assessments of the overall value creation plan
• Continuously improve the transformation program and mitigate risks
• Prepare reports and presentations summarizing transformation initiative status, milestones, achievements, and challenges
• Present findings, actionable insights, and recommendations to senior leadership and stakeholders

Corporate Transformation Manager

Customer Success Manager

• Design, build, improve, and maintain customer communications and triggers in Salesforce Marketing Cloud and other key MarTech solutions
• Build customized customer journeys in Marketing Cloud using database management and data extensions
• Optimize Salesforce reports and automations to monitor and optimize KPIs
• Optimize the email platform, including inbox deliverability, data feeds, and mobile metrics
• Serve as the subject matter expert for email KPI optimization
• Complete technical production and deployment activities
• Set up, schedule, test, tag, and deploy automated email campaigns
• Manage data architecture and deploy one-time, recurring, triggered, and dynamic content-driven campaigns inside SFMC