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Brightspeed

Fiber Service Technician – Mobile

Brightspeed

. Perform fiber installation tasks connecting customers to Brightspeed’s fiber product .

Posted 11/6/2026full-timeMebane • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fiber installation and maintenance, with a strong focus on customer service and teamwork. Capable of working in various environments and conditions while adhering to safety regulations and completing tasks efficiently.

Highest-signal resume keywords
Fiber InstallationCustomer-Facing ExperienceBasic Computer SkillsValid Driver's LicenseSafety Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Fiber-Based High-Speed Internet InstallationMaintenance and Repair of Outside Plant FacilitiesClimbing PolesLocating Buried Telephone CablesWorking in Confined SpacesHandling Heavy EquipmentADSL Installation/RepairBasic Electricity TrainingService Tech Boot Camp Training
Soft Skills
Active ListeningTeamworkAccountabilityPositive DemeanorProblem-Solving
Tools & Technologies
MS Office Applications
Certifications & Qualifications
A+/Net+ Certification
Industry Keywords
Telecom OperationsUtility Access HolesControlled Environmental Vaults (CEVs)Travel-Type Positions

About the role

Key responsibilities & impact
  • Perform fiber installation tasks connecting customers to Brightspeed’s fiber product
  • Travel frequently into different markets to assist with order completion and align workforce with order volume
  • Work varying shifts, including mandatory overtime, weekends, and holidays
  • Install fiber-based high-speed internet for consumer customers
  • Perform maintenance and repair on outside plant facilities as needed to facilitate installation
  • Climb poles and use shovels and picks to dig up and bury cable
  • Work in utility access holes or controlled environmental vaults (CEVs)
  • Locate buried telephone cables
  • Manage weekly per diem in support of travel expenses
  • Observe all safety rules and regulations
  • Assist other technical personnel when requested
  • Support sales and marketing-related activities
  • Direct customer-facing work and sales referrals

Requirements

What you’ll need
  • Ability to travel frequently, including in-state and out-of-state travel
  • High School diploma or equivalent experience
  • Ability to distinguish colors on facilities
  • Ability to handle 28-foot extension ladders up to 75 lbs. during routine work
  • Ability to handle utility access hole covers up to 150 lbs.
  • Ability to successfully complete service tech boot camp training
  • Basic computer skills, including MS Office applications
  • Ability to work in confined spaces, such as attics, crawl spaces, and utility holes
  • Ability to work aloft, such as on ladders
  • Ability to work outside in all weather conditions and at various hours of the day and night
  • Valid driver’s license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating company products and services to customers
  • Accountability and dependability, including punctuality, working as scheduled, and serving on call as needed
  • Teamwork and technical expertise to complete work efficiently and achieve work group service measures
  • Active listening and ability to take input from customers, supervisors, and coworkers
  • Ability to ask relevant questions to resolve problems quickly or clarify information or directions
  • Active learning and willingness to improve skills and knowledge
  • Preferred: previous experience in travel-type positions
  • Preferred: prior experience as a customer-facing telecom operations technician
  • Preferred: basic electricity training/certification or documented equivalent work experience
  • Preferred: ADSL installation/repair experience, including self/full installs
  • Preferred: A+/Net+ certification

Benefits

Comp & perks
  • Competitive compensation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Employee assistance program
  • 401K plan with company match
  • Voluntary benefits
  • Paid time off programs
  • Physical, emotional, and financial wellness support
  • Reasonable accommodation during the application and hiring process