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Fiber Service Technician – Mobile
Brightspeed. Perform fiber installation tasks connecting customers to Brightspeed’s flagship fiber product .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fiber installation and maintenance, with a strong focus on customer service and teamwork. Capable of handling physical demands of the role while adhering to safety regulations and completing tasks efficiently.
Highest-signal resume keywords
Fiber InstallationCustomer-Facing ExperienceBasic Computer SkillsValid Driver's LicenseA+/Net+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fiber InstallationADSL Installation/RepairBasic Electricity TrainingMaintenance and RepairClimbing LaddersWorking in Confined SpacesDistinguishing ColorsHandling Heavy EquipmentWorking Outside in Various ConditionsTechnical Expertise
Soft Skills
Active ListeningTeamworkAccountabilityPositive DemeanorCommunication Skills
Tools & Technologies
MS Office Applications
Certifications & Qualifications
A+/Net+ Certification
Industry Keywords
Telecom OperationsFiber ProductSafety RegulationsCustomer ServiceSales Referrals
About the role
Key responsibilities & impact- Perform fiber installation tasks connecting customers to Brightspeed’s flagship fiber product
- Travel frequently into markets to assist with order completion
- Install fiber-based high-speed internet for consumer customers
- Perform maintenance and repair on outside plant facilities as needed for installation
- Climb poles, dig up and bury cable, work in utility access holes or controlled environmental vaults, and locate buried telephone cables
- Manage weekly per diem supporting travel expenses
- Observe all safety rules and regulations
- Assist other technical personnel when requested
- Support sales and marketing activities
- Direct customer-facing work and sales referrals
- Work varying shifts, including mandatory overtime, weekends, and holidays
Requirements
What you’ll need- Ability to travel frequently, including in-state and out-of-state travel
- High School diploma or equivalent experience
- Ability to distinguish colors on facilities
- Ability to handle 28-foot extension ladders up to 75 lbs. during routine work
- Ability to handle utility access hole covers up to 150 lbs.
- Ability to successfully complete service tech boot camp training
- Basic computer skills, including MS Office applications
- Ability to work in confined spaces, including attics, crawl spaces, and utility holes
- Ability to work aloft, such as on ladders
- Ability to work outside in all weather conditions and at various hours of the day/night
- Valid driver’s license and satisfactory driving record
- Positive and professional appearance and demeanor when communicating company products and services to customers
- Accountability and dependability, including being on time and serving on call as needed
- Teamwork and technical expertise to complete work efficiently
- Active listening skills
- Ability to ask relevant questions to resolve problems or clarify information
- Active learning and willingness to improve skills and knowledge
- Previous travel-position experience, preferred
- Prior customer-facing telecom operations technician experience, preferred
- Basic electricity training/certification or documented equivalent work experience, preferred
- ADSL installation/repair experience, preferred
- A+/Net+ certification, preferred
Benefits
Comp & perks- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee assistance program
- 401K plan with company match
- Voluntary benefits
- Paid time off programs
- Travel per diem