Fiber Service Technician – Mobile

Brightspeed

. Travel frequently to markets where order volume is highest .

Posted 11/6/2026full-timeMebane • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing and maintaining fiber-based high-speed internet, with a strong emphasis on safety and customer service. Capable of working in various environments and conditions while effectively managing travel and expenses.

Highest-signal resume keywords

Fiber-Based Internet InstallationCustomer-Facing Telecom OperationsBasic Computer SkillsValid Driver's LicenseSafety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation and MaintenanceCable LocatingClimbing LaddersWorking in Confined SpacesBasic Electricity TrainingADSL Installation/RepairProblem-SolvingActive ListeningTravel ManagementUtility Access Hole Work

Soft Skills

AccountabilityDependabilityTeam CollaborationPositive CommunicationProfessional Appearance

Tools & Technologies

MS Office ApplicationsUtility Access ToolsSafety Equipment

Certifications & Qualifications

A+/Net+ CertificationService Tech Boot Camp Training

Industry Keywords

Telecom OperationsHigh-Speed InternetCustomer ServiceSales ReferralsTravel Positions

About the role

Key responsibilities & impact

Travel frequently to markets where order volume is highest
Install fiber-based high-speed internet for consumer customers
Perform maintenance and repair on outside plant facilities to facilitate installation
Climb poles and use shovels and picks to dig up and bury cable
Work in utility access holes or controlled environmental vaults (CEVs)
Locate buried telephone cables
Manage a weekly per diem for travel expenses
Observe all safety rules and regulations
Assist other technical personnel when requested
Support sales and marketing-related activities
Direct customer-facing work and sales referrals
Work varying shifts, including mandatory overtime, weekends, and holidays

Requirements

What you’ll need

Ability to travel frequently, including in-state and out-of-state travel
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28-foot extension ladders weighing up to 75 lbs. during routine work
Ability to handle utility access hole covers weighing up to 150 lbs.
Ability to successfully complete service tech boot camp training
Basic computer skills, including MS Office applications
Ability to work in confined spaces, including attics, crawl spaces, and utility holes
Ability to work aloft, such as on ladders
Ability to work outside in all weather conditions and at various hours of the day/night
Valid driver’s license and satisfactory driving record
Positive and professional appearance and demeanor when communicating company products and services to customers
Accountability and dependability, including being on time and serving on call as needed
Ability to work as part of a team
Active listening and problem-solving abilities
Ability to ask relevant questions to resolve problems or clarify information
Active learning and willingness to improve skills and knowledge
Previous experience in travel-type positions (bonus)
Prior experience as a customer-facing telecom operations technician (bonus)
Basic electricity training/certification or documented equivalent work experience (bonus)
ADSL installation/repair experience (bonus)
A+/Net+ certification (bonus)

Benefits

Comp & perks

Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program
401K plan with company match
Voluntary benefits
Paid time off programs
Travel per diem
Hybrid workforce technology and connectivity support