Fiber Service Technician – Mobile

Brightspeed

. Perform fiber installation tasks connecting consumer customers to Brightspeed’s fiber product .

Posted 11/6/2026full-timeMebane • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fiber installation and maintenance, with a strong focus on customer service and safety compliance. Capable of performing physical tasks in various environments while effectively communicating technical information to customers.

Highest-signal resume keywords

Fiber InstallationCustomer-Facing CommunicationSafety ComplianceBasic Computer SkillsTeamwork

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fiber InstallationMaintenance and RepairBasic Electricity TrainingADSL Installation/RepairClimbing LaddersWorking in Confined SpacesLocating Buried CablesHandling Heavy EquipmentPerforming Physical LaborTraveling for Work

Soft Skills

Active ListeningAccountabilityDependabilityPositive DemeanorTeamwork

Tools & Technologies

MS Office Applications

Certifications & Qualifications

A+/Net+ CertificationService Tech Boot Camp Training

Industry Keywords

Telecom OperationsFiber ProductHigh-Speed InternetCustomer ServiceSales Referrals

About the role

Key responsibilities & impact

Perform fiber installation tasks connecting consumer customers to Brightspeed’s fiber product
Travel frequently into markets to assist with order completion
Work varying shifts, including mandatory overtime, weekends, and holidays
Install fiber-based high-speed internet for consumer customers
Perform maintenance and repair on outside plant facilities as needed for installation
Climb poles, dig up and bury cable using a shovel and pick, work in utility access holes or controlled environmental vaults, and locate buried telephone cables
Manage a weekly per diem supporting travel expenses
Observe all safety rules and regulations
Assist other technical personnel when requested
Support sales and marketing-related activities
Direct customer-facing work and sales referrals

Requirements

What you’ll need

Ability to travel frequently, including in-state and out-of-state travel
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver’s license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company’s products and services to customers
Accountability/dependability, including being on time and serving on call as needed
Teamwork and technical expertise to complete work efficiently
Active Listening skills
Ability to ask relevant questions to resolve problems or clarify information
Active Learning and willingness to improve skills and knowledge
Preferred: previous experience in travel-type positions
Preferred: prior experience as a customer-facing telecom operations technician
Preferred: basic electricity training/certification or documented equivalent work experience
Preferred: ADSL installation/repair experience
Preferred: A+/Net+ certification

Benefits

Comp & perks

Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program
401K plan with company match
Voluntary benefits
Paid time off programs
Travel per diem in support of travel expenses