Fiber Service Technician – Mobile

Brightspeed

. Perform fiber installation tasks connecting customers to Brightspeed’s fiber product .

Posted 11/6/2026full-timeCincinnati • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fiber installation and maintenance, ensuring high-speed internet connectivity for customers while adhering to safety regulations. Possesses strong customer-facing skills and the ability to work in various environmental conditions.

Highest-signal resume keywords

Fiber InstallationCustomer Facing Telecom OperationsBasic Computer SkillsValid Driver's LicenseBasic Electricity Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fiber InstallationMaintenance and RepairADSL Installation/RepairAbility to Work AloftAbility to Work in Confined SpacesAbility to Distinguish ColorsClimbing PolesUsing Shovels and PicksHandling Extension LaddersBasic Computer Skills

Soft Skills

TeamworkActive ListeningAccountabilityPositive AppearanceProfessional Demeanor

Certifications & Qualifications

A+/Net + Certified

Industry Keywords

Telecom OperationsHigh-Speed InternetSafety RegulationsCustomer ServiceTravel Positions

About the role

Key responsibilities & impact

Perform fiber installation tasks connecting customers to Brightspeed’s fiber product
Travel frequently in-state and out-of-state to markets with the highest order volume
Install fiber-based high-speed internet for consumer customers
Perform maintenance and repair on outside plant facilities as needed to facilitate installation
Climb poles, use shovels and picks to dig up and bury cable, work in utility access holes or controlled environmental vaults, and locate buried telephone cables
Manage a weekly per diem supporting travel expenses
Observe all safety rules and regulations
Assist other technical personnel when requested
Support sales and marketing-related activities
Direct customer-facing work and sales referrals
Work varying shifts, including mandatory overtime, weekends, and holidays

Requirements

What you’ll need

Ability to travel
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver’s license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork
Active Listening
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning
Previous experience in travel type positions (bonus)
Prior experience as a customer facing telecom operations technician (bonus)
Basic electricity training/certification or documented equivalent work experience (bonus)
ADSL installation/repair experience (bonus)
A+/Net + Certified (bonus)

Benefits

Comp & perks

Managing a weekly per diem in support of travel expenses
Competitive compensation
Medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Voluntary benefits
Paid time off programs
Reasonable accommodation for applicants with disabilities/veterans