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Fiber Service Technician – Mobile
Brightspeed. Perform fiber installation tasks to connect consumer customers to Brightspeed’s flagship fiber product .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fiber installation and maintenance, with a strong focus on customer service and teamwork. Capable of handling physical demands of the role while adhering to safety regulations and completing tasks efficiently.
Highest-signal resume keywords
Fiber InstallationCustomer-Facing ExperienceBasic Computer SkillsValid Driver's LicenseA+/Net+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fiber-Based High-Speed Internet InstallationMaintenance and Repair of Outside Plant FacilitiesBasic Electricity TrainingADSL Installation/Repair ExperienceAbility to Work in Confined SpacesAbility to Climb LaddersAbility to Distinguish ColorsAbility to Handle Heavy EquipmentAbility to Work Outside in All Weather ConditionsAbility to Travel Frequently
Soft Skills
AccountabilityDependabilityActive ListeningTeamworkPositive Communication
Tools & Technologies
MS Office Applications
Certifications & Qualifications
A+/Net+ Certification
Industry Keywords
Telecom OperationsFiber ProductSafety RegulationsCustomer ServiceTechnical Expertise
About the role
Key responsibilities & impact- Perform fiber installation tasks to connect consumer customers to Brightspeed’s flagship fiber product
- Travel frequently to markets with the highest order volume to assist with order completion
- Install fiber-based high-speed internet for consumer customers
- Perform maintenance and repair on outside plant facilities as needed to facilitate installation
- Climb poles, use shovels and picks to dig up and bury cable, work in utility access holes or controlled environmental vaults, and locate buried telephone cables
- Manage weekly per diem in support of travel expenses
- Observe all safety rules and regulations
- Assist other technical personnel when requested
- Support sales and marketing-related activities
- Direct customer-facing work and sales referrals
- Work varying shifts, including mandatory overtime, weekends, and holidays
Requirements
What you’ll need- Ability to travel frequently, including in-state and out-of-state travel
- High School diploma or equivalent experience
- Ability to distinguish colors on facilities
- Ability to handle 28-foot extension ladders weighing up to 75 lbs. as routine work
- Ability to handle utility access hole covers weighing up to 150 lbs.
- Ability to successfully complete service technician boot camp training
- Basic computer skills, including MS Office applications
- Ability to work in confined spaces, including attics, crawl spaces, and utility holes
- Ability to work aloft, such as on ladders
- Ability to work outside in all weather conditions and at various hours of the day/night
- Valid driver’s license and satisfactory driving record
- Positive and professional appearance and demeanor when communicating company products and services to customers
- Accountability and dependability, including punctuality, meeting scheduled assignments, and serving on call as needed
- Teamwork and technical expertise to complete work efficiently and achieve work group key service measures
- Active listening and ability to use input from customers, supervisors, and co-workers to solve problems and improve skills
- Ability to ask relevant questions to resolve problems quickly or clarify information and directions
- Active learning and willingness to improve skills and knowledge
- Previous experience in travel-type positions preferred
- Prior experience as a customer-facing telecom operations technician preferred
- Basic electricity training/certification or documented equivalent work experience preferred
- ADSL installation/repair experience preferred
- A+/Net+ certification preferred
Benefits
Comp & perks- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee assistance program
- 401K plan with company match
- Voluntary benefits
- Paid time off
- Wellness support through physical, emotional, and financial health programs
- Reasonable accommodation support for applicants with disabilities/veterans