Fiber Service Technician – Mobile

Brightspeed

. Install fiber-based high-speed internet for consumer customers .

Posted 11/6/2026full-timeMebane • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing and maintaining fiber-based high-speed internet, with a strong focus on safety and customer service. Capable of working in various environmental conditions and managing travel-related logistics effectively.

Highest-signal resume keywords

Fiber-Based Internet InstallationCustomer-Facing CommunicationBasic Computer SkillsValid Driver's LicenseTeamwork and Technical Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation and RepairClimbing LaddersLocating Buried CablesWorking in Confined SpacesBasic Electricity TrainingADSL Installation/Repair ExperienceService Tech Boot Camp Training

Soft Skills

Active ListeningProblem-Solving AbilityAccountability/DependabilityPositive Professional AppearanceTeamwork

Tools & Technologies

MS Office Applications

Certifications & Qualifications

A+/Net+ Certification

Industry Keywords

Telecom OperationsSafety Rules and RegulationsUtility Access HolesControlled Environmental VaultsCustomer Service

About the role

Key responsibilities & impact

Install fiber-based high-speed internet for consumer customers
Perform maintenance and repair on outside plant facilities as needed to facilitate installation
Travel frequently into markets with high order volume to assist with order completion
Work varying shifts, including mandatory overtime, weekends, and holidays
Climb poles and use shovels and picks to dig up and bury cable
Work in utility access holes or controlled environmental vaults (CEVs)
Locate buried telephone cables
Manage weekly per diem in support of travel expenses
Observe all safety rules and regulations
Assist other technical personnel when requested
Support sales and marketing-related activities
Direct customer-facing work and sales referrals

Requirements

What you’ll need

Ability to travel frequently, including in-state and out-of-state travel
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
Valid driver’s license and satisfactory driving record
Positive and professional appearance and demeanor when communicating company products and services to customers
Accountability/dependability, including punctuality, scheduled availability, and on-call service as needed
Teamwork and technical expertise to complete work efficiently
Active listening and problem-solving ability
Ability to ask relevant questions to resolve problems or clarify information
Active learning and willingness to improve skills and knowledge
Previous travel-position experience preferred as a bonus
Prior customer-facing telecom operations technician experience preferred as a bonus
Basic electricity training/certification or documented equivalent work experience preferred as a bonus
ADSL installation/repair experience preferred as a bonus
A+/Net+ certification preferred as a bonus

Benefits

Comp & perks

Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program
401K plan with company match
Voluntary benefits
Paid time off programs
Wellness support addressing physical, emotional, and financial health
Travel per diem