Lead Product Design, Design Systems – Experience

Brightspeed

. Design, document, and maintain reusable components, interaction patterns, templates, and standards for scalable digital experiences .

Posted 9/17/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge in design systems, interaction design, and prototyping, with a strong focus on creating scalable design patterns and maintaining component libraries. Proficient in Figma and experienced in developing AI-enabled experiences and ensuring accessibility and responsive design.

Highest-signal resume keywords

Design Systems ExpertiseFigma ProficiencyAI-Enabled Experience DesignInteraction DesignScalable Component Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Design SystemsInteraction DesignPrototypingResponsive DesignAccessibilityComponent ArchitectureSystems ThinkingAI Interaction PatternsDocumentationDigital Experience Quality

Soft Skills

CollaborationCommunicationFacilitationInfluencingLeadership

Tools & Technologies

FigmaDesign TokensComponent LibrariesPrototypesReference Designs

Industry Keywords

TelecommunicationsFintechRetailECommerceCustomer Support

About the role

Key responsibilities & impact

Design, document, and maintain reusable components, interaction patterns, templates, and standards for scalable digital experiences
Define component anatomy, properties, variants, states, responsive behavior, accessibility requirements, content guidance, and intended usage
Maintain Figma libraries, component documentation, contribution standards, reference designs, prototypes, and supporting design-system artifacts
Identify gaps, duplication, inconsistencies, and implementation drift and recommend scalable design-system solutions
Create standards for interaction behavior, visual hierarchy, responsive design, accessibility, content presentation, and design annotations
Design and validate complex components, interaction models, prototypes, and reference flows
Develop prototypes and reference experiences across complex customer journeys
Review design work for design-system consistency, accessibility, responsive requirements, and documented interaction patterns
Align Figma components, design tokens, coded components, and front-end documentation with design and technology teams
Develop reusable patterns and quality criteria for AI-enabled, conversational, and agent-based experiences
Establish AI experience patterns for capability disclosure, information use, confirmation, escalation, and human handoff
Develop patterns for AI feedback, confirmation, error handling, escalation, failure states, and human handoff
Provide craft-focused guidance on design-system usage, interaction patterns, accessibility, AI behavior, responsive design, and implementation quality
Facilitate design-system working sessions and workshops
Partner with design leadership to prioritize design-system investments based on customer impact, delivery efficiency, adoption, and business needs
Lead through specialized expertise and influence across cross-functional teams without direct people-management responsibilities
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Design, User Experience (UX), Human-Computer Interaction (HCI), Human Factors, Visual Communication, Product Design, or a related field, or equivalent practical experience
Eight or more years of experience in product design, interaction design, design systems, UX/UI design, digital product design, or a related discipline
Demonstrated experience designing, building, or maintaining scalable design systems, reusable components, interaction patterns, and supporting documentation
Practical experience designing or prototyping AI-enabled experiences, including AI interaction patterns, agent workflows, prototypes, or reusable design solutions
Portfolio demonstrating component architecture, reusable interaction patterns, accessibility, responsive design, systems thinking, documentation, and implementation quality
Advanced knowledge of design systems, component architecture, interaction design, responsive design, accessibility, prototyping, and digital experience quality
Strong proficiency with Figma and experience creating and maintaining component libraries, design-system documentation, prototypes, and reference designs
Understanding of design tokens, coded components, front-end implementation, and Figma components
Understanding of AI-enabled experience considerations, including model behavior, prompts, system instructions, tool use, data access, confidence, latency, failure states, privacy, security, and human oversight
Ability to translate established product and experience strategies into scalable design patterns, standards, and implementation guidance
Strong systems thinking and ability to identify patterns, inconsistencies, dependencies, and opportunities for reuse
Strong collaboration, communication, facilitation, and influencing skills
Ability to lead through expertise and influence while working within established product and design priorities
English proficiency required
Experience in telecommunications, broadband, utilities, subscription services, fintech, retail, service-based eCommerce, or similar industries preferred
Experience designing customer support, self-service, checkout, account management, onboarding, recommendation, conversational AI, or agent-based experiences preferred
Experience creating design-system contribution models, governance documentation, system training, component-usage standards, or enablement materials preferred

Benefits

Comp & perks

Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program
401K plan with company match
Voluntary benefits
Paid time off programs
Remote, hybrid, office or field-based work arrangements depending on position, business needs and individual circumstances
Technology enabling team connectivity
Reasonable accommodation for applicants with disabilities/veteran status