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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for computer systems and web-based tools, with a focus on troubleshooting, training, and user assistance. Proficient in analyzing user feedback to enhance training methods and improve service delivery.
Highest-signal resume keywords
Technical SupportHelp Desk ExperienceTraining DevelopmentPublic Trust Security ClearanceTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingComputer Systems MaintenanceWeb-Based ToolsUser TrainingReport AnalysisConfigurationSetupHardware SupportSoftware Support
Soft Skills
CommunicationCustomer ServiceProblem SolvingFeedback GatheringTeam Collaboration
Tools & Technologies
Web-Based Scheduling ToolRemote Access ToolsTraining Manuals
Certifications & Qualifications
Associate's Degree in Computer SciencePublic Trust Security Clearance
Industry Keywords
Help DeskTechnical AssistanceUser SupportFederal ProjectCustomer Feedback
About the role
Key responsibilities & impact- Provide technical support for a federal project
- Troubleshoot issues and answer inbound calls from users having issues with the web-based scheduling tool
- Respond to queries by phone, email, and remote access
- Offer technical assistance with delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software
- Train computer users
- Train staff on troubleshooting and diagnosing problems
- Gather customer feedback to improve training methods
- Write and edit training manuals
- Run reports and analyze common complaints and problems
Requirements
What you’ll need- Associate's degree in computer science or related field
- Public Trust Security Clearance (will be setup upon hire)
- 2 years of experience in a help desk role
- Must have high-speed Internet
- Must be eligible to work in the United States
- No sponsorships are available currently
- Ability to talk, hear, sit, stand, and use technology tools such as a laptop for extended periods
- Ability to occasionally lift up to 20 lbs
- Close vision and ability to adjust focus
Benefits
Comp & perks- Equipment will be provided
- Inclusive workplace and diversified workforce
- Reasonable accommodations may be made for individuals with disabilities