Operations Manager

Brilliant Corners

. Manage all back-end administrative, fiscal, and data management functions of the Program Operations team.

Posted 9/24/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $80,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing back-end administrative functions, optimizing payment processing, and improving operational workflows within supportive housing programs. Proven ability to lead teams, develop systems for program efficiency, and deliver culturally responsive services.

Highest-signal resume keywords

Team ManagementSupportive Housing ExperienceOperational Improvement SystemsProgram Goal ArticulationCulturally Responsive Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment Processing OptimizationData ManagementWorkflow StreamliningBilling ManagementInvoicingProgram ReportingUnit Close-outsRent CollectionProcess ImprovementMetrics Development

Soft Skills

Organizational SkillsCommunication SkillsPrioritization SkillsCollaboration SkillsCritical Thinking

Industry Keywords

Social JusticeSupportive HousingHomeless ServicesCross-Cultural SituationsSocial Service Program

About the role

Key responsibilities & impact

Manage all back-end administrative, fiscal, and data management functions of the Program Operations team.
Optimize payment processing, tracking, and reporting.
Streamline workflows and establish practices supporting the scaling of homeless services programs statewide.
Collaborate with Tenancy Supports, Housing Acquisitions, Data & Technology, Finance, and Administrative staff.
Oversee teams responsible for Billing/Accounts Receivables, Unit Close-outs, and Data Management.
Manage and provide professional development opportunities to Operations Supervisors.
Support Operations Supervisors managing approximately 20 support staff.
Improve workflows for rent collection, unit closeouts, and recertifications.
Standardize payment processing, program reporting, invoicing, rent roll integration, automations, and process improvements.

Requirements

What you’ll need

At least one year building and managing a team.
2+ years in the supportive housing field or a similar social justice field.
Experience developing systems to improve operations for a social service program.
Demonstrated management and team-building experience.
Ability to clearly articulate program goals and develop tools and metrics for staff to achieve those goals.
Excellent organizational, prioritization, communication, and planning skills.
Ability to manage multiple deadlines efficiently and simultaneously.
Ability to work collaboratively on projects and under pressure.
Ability to deliver culturally responsive services and work effectively in cross-cultural situations.
Ability to utilize critical thinking skills in decision-making and good independent judgement.
Physical mobility for standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
Ability to sit for up to 6 to 8 hours a day.
Ability to lift, carry, push, and pull light to moderate weights up to 15 pounds safely.
Mental acuity for analytical reasoning and document interpretation.

Benefits

Comp & perks

Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (With 5% Match)
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Wellness Resources
Hybrid Work