Brilliant Corners

Manager

• Monitor the financial and operational performance of assigned affordable housing properties.
• Review monthly property management reports, rent rolls, occupancy reports, and financial statements.
• Track property performance against budgets and identify variances.
• Assist in preparing portfolio performance summaries and dashboards.
• Analyze operating statements, cash flow reports, and budget-to-actual comparisons.
• Track reserve balances, replacement reserves, and operating accounts.
• Assist with annual budget reviews and financial forecasting.
• Support refinancing, recapitalization, and acquisition analyses through data collection and financial modeling.
• Monitor compliance deadlines for loan agreements, regulatory restrictions, and affordable housing programs.
• Assist with LIHTC, HUD, HOME, and other program reporting requirements.
• Maintain property files and compliance records.
• Support audits, lender requests, and agency monitoring reviews.
• Liaise between property management teams and ownership.
• Review occupancy, delinquency, maintenance, and work-order reports.
• Escalate operational concerns to senior asset management staff.
• Participate in property inspections and management meetings.
• Track capital improvement projects and rehabilitation activities.
• Monitor project budgets, schedules, and vendor reporting.
• Assist with capital needs assessments and long-term capital planning.
• Maintain asset management databases and reporting systems.
• Update property financial and operational data monthly.
• Generate reports for management, lenders, investors, and board committees.
• Ensure data accuracy and completeness.
• Coordinate communication among property managers, lenders, investors, consultants, and government agencies.
• Help coordinate reporting submissions and document requests.
• Support presentations and materials for internal and external meetings.

Asset Manager

QA Engineer

• Respond to funder and internal program team data requests and provide QA-level data support.
• Produce regular reports on client data, program metrics, and performance outcomes.
• Analyze data for trends and insights to improve service delivery.
• Provide data-driven recommendations based on QA findings.
• Review data for accuracy, completeness, and consistency.
• Provide feedback on discrepancies and help resolve data-quality issues.
• Support contract compliance by maintaining records and monitoring caseload and invoicing data.
• Prepare reports for audits and internal reviews.
• Collaborate with Program Teams, Operations, Learning and Development, and Data & Technology teams.
• Provide training and resources on data entry, reporting processes, and best practices.
• Coordinate meetings and follow-up to support clear communication.
• Work with program managers, funders, and internal stakeholders to ensure reporting needs are met and data is timely, accurate, and actionable.

Quality Assurance Analyst

Operations

• Manage all back-end administrative, fiscal, and data management functions of the Program Operations team.
• Optimize payment processing, tracking, and reporting.
• Streamline workflows and establish practices supporting the scaling of homeless services programs statewide.
• Collaborate with Tenancy Supports, Housing Acquisitions, Data & Technology, Finance, and Administrative staff.
• Oversee teams responsible for Billing/Accounts Receivables, Unit Close-outs, and Data Management.
• Manage and provide professional development opportunities to Operations Supervisors.
• Support Operations Supervisors managing approximately 20 support staff.
• Improve workflows for rent collection, unit closeouts, and recertifications.
• Standardize payment processing, program reporting, invoicing, rent roll integration, automations, and process improvements.

Operations Manager

Quality Specialist

• Conduct in-person Housing Quality Standards inspections of vacant and occupied scattered-site and project-based units
• Stay current on HUD HQS regulations, Los Angeles County housing laws, codes, ordinances, and market trends
• Coordinate maintenance and repairs with property providers
• Respond to owner and inspection inquiries and recommend corrective actions for deficiencies
• Develop and disseminate HQS reports and documentation
• Maintain accurate inspection records, reports, and correspondence while preserving confidentiality
• Coordinate inspections with FHSP team members, property providers, ICMS providers, and stakeholders
• Organize, schedule, and map multiple inspections
• Provide HQS guidance to team members, providers, stakeholders, and service providers
• Communicate with state and local departments on inspection matters
• Create and update HQS training materials and coordinate trainings
• Deliver HQS trainings, office hours, presentations, and field-based trainings
• Assist with designing workflows and reporting systems to optimize HQS inspections
• Support integration of HQS processes and procedures into FHSP roles
• Establish effective working relationships across FHSP teams and stakeholders
• Attend staff meetings and trainings and perform other assigned duties

Housing Quality Standards Specialist

Program Officer

• Set the strategic direction for Brilliant Corners’ Housing Services Department and ensure execution across its statewide portfolio
• Establish priorities, performance expectations, and accountability structures across housing, case management, managed care, behavioral health, and related programs
• Lead, coach, and support Deputy Chief Program Officers and other senior leaders
• Cultivate a high-performing, collaborative leadership team with clear roles and decision-making structures
• Invest in leadership development and succession planning
• Provide executive oversight of statewide quality assurance, program evaluation, policy development, and client participation
• Use data, client voice, staff expertise, and evidence-informed practice to drive continuous improvement
• Guide the design, development, and implementation of new programs and partnerships
• Partner with Finance and organizational leaders to oversee portfolio financial health, budgets, staffing models, contracts, and complex funding streams
• Identify financial and operational risks and develop solutions protecting service quality and sustainability
• Build relationships with government agencies, Managed Care Plans, healthcare and behavioral health systems, philanthropy, community partners, and stakeholders
• Represent Brilliant Corners in senior-level discussions on supportive housing policy, program design, funding, and implementation
• Serve on the Executive Team and coordinate with Finance, People Operations, Data & Technology, Business Operations, Strategic Partnerships, and other departments
• Champion Housing First, equity, diversity, inclusion, belonging, and person-centered service delivery
• Travel occasionally statewide throughout California for program oversight, leadership engagement, meetings, site visits, conferences, and business needs

Chief Program Officer

• Oversee the maintenance program, directly supervise maintenance staff, conduct property inspections, and monitor work orders
• Manage project and construction activities, acquire bids, and complete repair projects efficiently and timely
• Develop working relationships, cultivate teamwork, and provide exemplary customer service
• Suggest and provide training opportunities for direct reports, self, staff, and partners as needed
• Represent the organization positively to public agencies and the community
• Provide guidance on property matters and report resident issues
• Establish 24/7 emergency maintenance coverage and respond to after-hours emergencies
• Ensure preventative maintenance is completed professionally and on time
• Inspect properties to verify mechanical devices, structures, safety, and attractiveness
• Review and ensure timely completion of work orders
• Prepare capital replacement lists for budget preparation
• Bid, select, and oversee plumbers, contractors, electricians, and other vendors; negotiate service agreements
• Schedule repairs and service contracts, providing service providers at least 24 hours’ notice except in emergencies
• Ensure positive move-in and tenancy experiences for service providers/tenants
• Communicate work-order, service-schedule, and inspection status clearly
• Apply a person-centered approach focused on tenant retention and customer service
• Manage portfolio finances and maintain accurate financial records
• Supervise rent and other money collection and transaction processing
• Review delinquent accounts and receivables and determine collection actions with the Regional Manager
• Reconcile lease information with monthly rent rolls
• Report unusual incidents that could become insurance claims or lawsuits within 24 hours
• Review and approve capital expenditures, service contracts, and repairs; ensure timely invoice submission
• Manage reserve-for-replacement and special funding processes
• Collaborate on tax-exemption compliance
• Maintain accurate, organized maintenance records using applications such as Box or Salesforce
• Follow leases, management agreements, accounting procedures, and department policies
• Collaborate to ensure compliance with Regional Centers, State Licensing, fair housing, tenant/landlord laws, funder rules, and building, fire, safety, ADA, and local requirements
• Verify vendors are professional, insured, and actively licensed in good standing

Asset Manager

Quality Assurance Analyst

Operations Manager

Housing Quality Standards Specialist

Chief Program Officer

Property Manager