Customer Success Lead

BringLiesel

. Own the entire Customer Success process, from onboarding new facilities through sustainable account growth .

Posted 11/1/2026full-timeLübeck • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success management, focusing on onboarding, account growth, and customer retention. Proven ability to lead teams, drive adoption, and implement data-driven strategies to enhance customer value.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementLeadership SkillsData-Driven Decision MakingGerman Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionAccount GrowthOnboardingUpsellingIntegration Processes

Soft Skills

Excellent CommunicationEmpathyStrategic ThinkingResults-Oriented Mindset

Tools & Technologies

Marketing CollaborationDigital Customer Experience

Industry Keywords

Customer AdoptionAverage Order ValueFacility Lifecycle Management

About the role

Key responsibilities & impact

Own the entire Customer Success process, from onboarding new facilities through sustainable account growth
Manage the full facility lifecycle: onboarding, integration into day-to-day care operations, and continuous expansion
Increase adoption across facilities and grow average order values
Provide professional and people leadership to three Account Managers
Work closely with Marketing and Digital Customer Experience to shape initiatives
Define the role and develop the right initiatives and processes
Measure and manage adoption, average order value, and customer retention

Requirements

What you’ll need

Several years of experience in Customer Success, Account Management, or existing-customer management, ideally with leadership experience
Strategic and operational approach, combined with a hands-on, results-oriented mindset
Demonstrated success in growing existing customer accounts through increased adoption, upselling, and higher average order values, preferably using data-driven methods
Experience working closely with Marketing
Strong leadership skills and the ability to develop a small team
Excellent communication skills and empathy
Excellent written and spoken German

Benefits

Comp & perks

Permanent employment contract
30 days of annual leave
40-hour workweek
Probationary period: 6 months
Significant opportunity to shape the role during a growth phase
Meaningful work
Leadership responsibility for a three-person Account Management team
Choice of location: Lübeck or Hamburg
Hybrid work with 3 days per week on-site