BringLiesel

Customer Success Manager

• Own the entire customer success process and customer lifecycle for care facilities, from onboarding through expansion
• Establish BringLiesel as an integral part of day-to-day operations in care facilities
• Increase adoption and expand basket sizes within existing facilities
• Provide professional and personal leadership to three Account Managers
• Work closely with Marketing and Digital Customer Experience
• Define and implement strategic initiatives and processes
• Further develop and future-proof the Customer Success function
• Measure and manage adoption, basket size, and customer retention using KPIs

Explore Customer Success Lead at BringLiesel. Review requirements and application details.

Customer Success Lead

Account Manager

• Acquire new medium-sized to large care provider organizations at the organizational level
• Conduct discussions and negotiations with decision-makers and executive management
• Transition existing care providers to the new SaaS licensing model
• Strategically expand existing customer relationships
• Independently lead contract and pricing negotiations through to closing
• Develop growth and migration strategies for each care provider organization
• Independently prioritize the sales pipeline
• Actively drive rollouts and manage operational execution from initial contact through contract signing
• Work closely with Account Management, Customer Success, Sales Support, and Marketing throughout the customer journey
• Manage the largest care provider organizations together with the Chief Commercial Officer

Explore Senior Key Account Manager at BringLiesel. Review requirements and application details.

Senior Key Account Manager

• Own the entire Customer Success process, from onboarding new facilities through sustainable account growth
• Manage the full facility lifecycle: onboarding, integration into day-to-day care operations, and continuous expansion
• Increase adoption across facilities and grow average order values
• Provide professional and people leadership to three Account Managers
• Work closely with Marketing and Digital Customer Experience to shape initiatives
• Define the role and develop the right initiatives and processes
• Measure and manage adoption, average order value, and customer retention

Open roles

Customer Success Lead

Senior Key Account Manager

Customer Success Lead