Customer Success Lead

BringLiesel

. Own the entire customer success process and customer lifecycle for care facilities, from onboarding through expansion .

Posted 11/1/2026full-timeHamburg • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a focus on expanding customer relationships and increasing adoption rates. Proven leadership abilities to develop and manage a team while collaborating effectively with Marketing and utilizing data-driven strategies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementLeadership SkillsData-Driven ApproachGerman Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementKPI MeasurementUpselling TechniquesStrategic Initiative ImplementationOperational Process Development

Soft Skills

Excellent CommunicationEmpathyAction-Oriented Mindset

Industry Keywords

Care FacilitiesCustomer RetentionMarketing CollaborationCustomer AdoptionBasket Size Expansion

About the role

Key responsibilities & impact

Own the entire customer success process and customer lifecycle for care facilities, from onboarding through expansion
Establish BringLiesel as an integral part of day-to-day operations in care facilities
Increase adoption and expand basket sizes within existing facilities
Provide professional and personal leadership to three Account Managers
Work closely with Marketing and Digital Customer Experience
Define and implement strategic initiatives and processes
Further develop and future-proof the Customer Success function
Measure and manage adoption, basket size, and customer retention using KPIs

Requirements

What you’ll need

Several years of experience in Customer Success, Account Management, or existing-customer management, ideally with leadership experience
Strategic and operational mindset with a hands-on, action-oriented approach
Demonstrated success in expanding existing customer relationships, including increasing adoption, upselling, and basket size
Data-driven approach is an advantage
Experience working closely with Marketing
Leadership skills and the ability to develop a small team
Excellent communication skills and empathy
Very good command of German, both written and spoken

Benefits

Comp & perks

Permanent employment contract
30 days of annual leave
40-hour workweek
Probationary period: 6 months
Choice of location: Lübeck or Hamburg
Hybrid working model with 3 days per week on-site
Significant scope to shape the function during a growth phase
Meaningful work
Leadership responsibility for a three-person Account Management team