FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Client Services Representative
Brink’s Inc. Receive, research, document, track, and resolve customer inquiries and Salesforce cases .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and case management skills, with a focus on effective communication, problem-solving, and collaboration across cross-functional teams. Proficient in operational reporting and maintaining accurate documentation to support continuous improvement initiatives.
Highest-signal resume keywords
Customer-Service ExperienceSalesforce ProficiencyOperational ReportingAnalytical Research SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementOperational ReportingClaims ResearchDocumentation TrackingIssue Resolution
Soft Skills
Strong Communication SkillsAttention to DetailProblem-SolvingCollaborationAdaptability
Tools & Technologies
SalesforceMicrosoft ExcelMicrosoft OutlookMicrosoft Teams
Industry Keywords
Customer FocusFinancial ServicesCash LogisticsArmored TransportationEnterprise Customers
About the role
Key responsibilities & impact- Receive, research, document, track, and resolve customer inquiries and Salesforce cases
- Review operational records, account information, service details, case notes, claims documentation, and system data to determine appropriate next steps
- Provide clear status updates, findings, risks, and resolution information to customers and internal partners
- Escalate aged, high-risk, recurring, or customer-impacting issues through appropriate channels
- Prepare and distribute recurring account reports, dashboards, issue lists, and other assigned deliverables
- Support customer calls and internal reviews by identifying aged inquiries, recurring issues, performance concerns, and customer-facing risks
- Partner with Operations, Claims, Sales, Onboarding, Product, Global Application Support, and other teams to drive timely resolution
- Maintain accurate case notes, trackers, procedures, customer information, and handoff documentation
- Identify process gaps and recurring issues and contribute to training materials and continuous-improvement initiatives
- Provide team coverage and knowledge transfer for assigned accounts
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent
- Previous customer-service, customer-care, case-management, or account-support experience
- Strong written and verbal communication skills
- Ability to manage competing priorities and complete time-sensitive work accurately
- Working knowledge of Microsoft Excel, Outlook, and Teams
- Ability to work independently in a remote environment
- Preferred: Experience supporting banking, financial-services, cash-logistics, armored transportation, or enterprise customers
- Preferred: Experience using Salesforce or a comparable CRM platform
- Preferred: Experience with operational reporting, claims or reconciliation research, service-performance support, and customer escalations
- Preferred: Experience supporting multiple accounts and working with remote, cross-functional teams
- Customer focus, ownership, attention to detail, analytical research, sound judgment, professional communication, collaboration, adaptability, time management, problem-solving, and continuous improvement