Brink’s Inc

Business Development Rep

• Build and maintain strong relationships with customers in the regional territory
• Serve as a trusted collaborator and advisor to key decision-makers
• Leverage the complete Brink’s solution portfolio to develop and deliver innovative solutions
• Identify and develop sales opportunities with potential customers and established accounts
• Engage customers to determine needs and conduct market research
• Identify future growth areas, create account growth strategies, build pipelines, analyze performance, and track deals in Salesforce
• Provide counsel on cash management solutions
• Deliver presentations on Brink’s value proposition and solution impact using data, case studies, and industry knowledge
• Negotiate and close deals across the solution portfolio
• Collaborate with Customer Care, Operations, Marketing, and other functional teams
• Communicate market trends and competitive landscapes to Brink’s Leadership
• Perform duties supporting growth, customer loyalty, innovation, and operational excellence
• Travel approximately 60%, including local and out-of-state travel, 2–3 days every other week

Business Development Manager

Total Rewards

• Lead compensation and benefits programs for operations across Europe
• Design and implement a comprehensive compensation strategy aligned with company objectives
• Leverage the global benefits strategy to execute within assigned markets
• Conduct benchmarking and competitive market analysis
• Oversee job architecture and classification processes
• Develop, review, and update compensation and benefits policies and programs
• Ensure compliance with labor law, tax regulations, industry trends, and the European Pay Transparency Directive
• Partner with HR leadership, finance, and senior management on compensation, benefits, business goals, and workforce planning
• Oversee base pay, variable pay, and benefits program design and administration
• Use data analytics and reporting tools to evaluate program effectiveness and recommend improvements
• Lead and develop a team of total rewards professionals supporting Europe
• Develop employee communication strategies for compensation and benefits programs
• Manage the compensation budget and cost-effectiveness of programs
• Collaborate with HR and management to align compensation with performance management initiatives

Senior Director – Total Rewards

Customer Support

• Provide enterprise-level strategic leadership and operational oversight for Brink’s Customer Operations serving large financial institutions
• Provide strategic oversight for multiple levels of management across Customer Care teams
• Lead program and account management for Brink’s largest and most complex customers
• Coordinate execution of new implementations and service changes with internal project teams
• Act as final escalation point for customer service issues, cases, and claims across multiple regions
• Drive root cause analysis and resolution planning with Continuous Improvement and Product teams
• Champion customer journey mapping and continuous improvement across service touchpoints
• Collaborate cross-functionally to optimize back-office and service delivery processes
• Lead internal and external business reviews covering quality, performance, and strategic initiatives
• Manage and develop a high-performing leadership team
• Own customer communications and executive-level reporting for strategic accounts
• Ensure training, profile accuracy, project readiness, service quality, issue resolution, and successful implementation across key stakeholders
• Prepare for QBRs, resolve major service escalations, develop interim contracts and renewals, assess new-business feasibility and cost, and oversee implementation
• Drive process improvements and efficiencies across back-office activities and service delivery

Head of Financial Institution, Customer Experience

Inside Sales

• Manage quoting and shipment requests from a dedicated list of clients
• Serve as face-to-face contact for assigned profile clients
• Maintain customer calculators and rates with the commercial sales team
• Adhere to SOX compliance and quote approval procedures
• Onboard customers using mandated KYC tools and systems
• Use group emails and case management systems to close customer request tickets
• Create Customer Service Orders in ATLAS and add quotes to the revenue tab
• Generate quarterly business reports for profiled clients
• Coordinate with Transportation Coordination to address customer concerns
• Resolve customer invoice and billing inquiries with the Billing department
• Deliver customer training material
• Respond to customer communications, resolve or escalate issues, provide product line data, and quote prices
• Coordinate transportation arrangements including routing, delivery, booking, and logistics
• Respond to shipment-status inquiries, trace requests, and proof-of-delivery requests
• Handle administrative responsibilities, reports, and Customer Support projects
• Stay up-to-date on freight price changes
• Research customer claims and ensure service complaints are handled appropriately
• Make transportation arrangements with consideration for security implications and BGS procedures
• Coordinate with Sales and internal departments to ensure order accuracy and effective relationship management
• Build customer relationships and oversee projects to improve service levels
• Back up the Supervisor of Customer Care Sales during absences or increased workload
• Oversee customer reporting, including daily reports and monthly/quarterly inventory statements
• Provide day-to-day leadership support to other quote and shipment specialists

Senior Inside Sales – Quote Specialist

• Own and deliver assigned orders and revenue quotas
• Work with North American sales leaders and account teams to build solutions and drive opportunities from discovery through contract execution and close
• Support complex, high-value pursuits through solution strategy, value articulation, competitive differentiation, and deal structuring
• Engage directly with customers as a solution and industry expert through discovery, executive discussions, workshops, and validation sessions
• Advance opportunities through the sales cycle by reducing friction, clarifying scope, and aligning solutions to customer outcomes
• Identify whitespace opportunities, expansion paths, and cross-sell/upsell potential
• Serve as a financial institution subject matter expert on ATM managed services solutions, operating models, customer needs, and industry best practices
• Develop sales enablement assets including playbooks, solution narratives, FAQs, competitive positioning, and objection-handling guidance
• Enable regional and national sales teams with repeatable messaging
• Support proposal development, RFP responses, and executive presentations
• Design and refine repeatable go-to-market motions
• Translate complex offerings into outcome-focused solution frameworks
• Identify gaps in the sales motion and work cross-functionally to remove growth barriers
• Support onboarding and ramp of new sales resources
• Bridge Business Development, Product, Operations, and Marketing
• Provide field feedback to inform product roadmap, pricing strategy, and service design
• Contribute to account planning, territory strategy, and quarterly business reviews
• Bring competitive intelligence and customer insights to influence growth strategy

Business Development Specialist III

• Receive incoming calls and e-mails from internal customers, Brink’s U.S. branches, and Brink’s affiliates, and service queries in a timely manner
• Filter incoming internal inquiries through proper internal channels to find timely solutions and answers
• Coordinate day-to-day activities of all LOB transportation shipments
• Communicate with internal affiliates and regional operational departments for shipment updates, ETAs, and PODs
• Research brokerage, import, and export delays and relay information to the customer care support team
• Attain PODs, pickup confirmations, and ETAs from branches with internal teams and CIT
• Develop communicative relationships with route supervisors and operations managers
• Adhere to escalation procedures for securing information
• Provide researched information to the Inside Sales quote and shipment specialist
• Partner with operations staff to determine accurate operational service capabilities
• Coordinate with JFK Sort, Import, Export, and Air Courier departments to ensure proper shipment routing and customer storage in secured vaults
• Meet IATA and U.S. Customs requirements for document generation and cargo handling
• Maintain and submit special logs, reports, and records
• Handle service concerns diplomatically and channel complaints appropriately
• Determine and secure paperwork required for international moves, including commercial invoices and special customs paperwork
• Respond to inquiries regarding item status in transit
• Ensure workload completion and high-quality customer service via timely responses to voicemails, emails, and phone calls

Business Development Manager

Senior Director – Total Rewards

Head of Financial Institution, Customer Experience

Senior Inside Sales – Quote Specialist

Business Development Specialist III

Customer Care Transportation Coordinator