Customer Care Transportation Coordinator

Brink’s Inc

. Receive incoming calls and e-mails from internal customers, Brink’s U.S.

Posted 9/17/2026full-timeSpringfield Gardens • New York • United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within logistics and supply chain, ensuring compliance with IATA and U.S. Customs requirements while maintaining high-quality communication and operational efficiency. Proficient in coordinating transportation shipments and managing inquiries with a strong focus on problem-solving and attention to detail.

Highest-signal resume keywords

Customer Service ExperienceLogistics CoordinationIATA ComplianceMS Office ProficiencyAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsSupply Chain ManagementTransportation CoordinationDocument GenerationCustoms PaperworkBasic Math SkillsCustomer Inquiry ManagementShipment RoutingOperational Service CapabilitiesHigh Volume Environment Experience

Soft Skills

Collaborative Work StyleProfessional DemeanorAttention to DetailIntegrityIndependent Work Ability

Tools & Technologies

BITSATLASGARCIAWindows Applications

Certifications & Qualifications

Associates Degree Preferred

Industry Keywords

Air Freight ForwardingCommodities DepartmentCustomer Care SupportEscalation ProceduresPODsETAsInternal CustomersOperational Departments

About the role

Key responsibilities & impact

Receive incoming calls and e-mails from internal customers, Brink’s U.S. branches, and Brink’s affiliates, and service queries in a timely manner
Filter incoming internal inquiries through proper internal channels to find timely solutions and answers
Coordinate day-to-day activities of all LOB transportation shipments
Communicate with internal affiliates and regional operational departments for shipment updates, ETAs, and PODs
Research brokerage, import, and export delays and relay information to the customer care support team
Attain PODs, pickup confirmations, and ETAs from branches with internal teams and CIT
Develop communicative relationships with route supervisors and operations managers
Adhere to escalation procedures for securing information
Provide researched information to the Inside Sales quote and shipment specialist
Partner with operations staff to determine accurate operational service capabilities
Coordinate with JFK Sort, Import, Export, and Air Courier departments to ensure proper shipment routing and customer storage in secured vaults
Meet IATA and U.S. Customs requirements for document generation and cargo handling
Maintain and submit special logs, reports, and records
Handle service concerns diplomatically and channel complaints appropriately
Determine and secure paperwork required for international moves, including commercial invoices and special customs paperwork
Respond to inquiries regarding item status in transit
Ensure workload completion and high-quality customer service via timely responses to voicemails, emails, and phone calls

Requirements

What you’ll need

Minimum of 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field, or internal BGS experience of a similar nature
Minimum of 3 years of experience using MS Office and Windows applications
Must be 21 years or older
Able to work weekends, holidays and/or extended hours
Associates Degree preferred
Experience in a fast paced high volume Commodities department for an air freight forwarder preferred
More than 3 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional preferred
Good basic math skills
Working knowledge of BITS, ATLAS and GARCIA preferred
Professional, positive demeanor
Excellent customer service
Collaborative work style
Good ethics and integrity
Ability to work independently and as a productive member of a team
Strong attention to detail
Analytical problem solving

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance plans
401(k) Plan
Outstanding total compensation package