Senior Inside Sales – Quote Specialist

Brink’s Inc

. Manage quoting and shipment requests from a dedicated list of clients .

Posted 9/21/2026full-timeSpringfield Gardens • New York • United StatesSenior💰 $67,300 - $84,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service management, particularly in high-volume environments, with a strong focus on relationship building and effective communication. Proficient in using case management systems and generating business reports while adhering to compliance standards.

Highest-signal resume keywords

Customer Service ManagementB2B Inside Sales ExperienceFreight Forwarding KnowledgeMS Office ProficiencyKYC Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceQuotingShipment CoordinationBusiness ReportingInvoice ResolutionLogistics ManagementAnalytical Problem SolvingAttention to DetailBasic Math SkillsCase Management Systems

Soft Skills

Excellent CommunicationInterpersonal SkillsCollaborative Work StylePositive DemeanorIntegrity

Tools & Technologies

ATLASKYC ToolsCase Management SystemsGroup Emails

Certifications & Qualifications

Firearms PermitGuard Card

Industry Keywords

Freight ForwardingTransportationLogisticsSOX ComplianceCustomer Relationship Management

About the role

Key responsibilities & impact

Manage quoting and shipment requests from a dedicated list of clients
Serve as face-to-face contact for assigned profile clients
Maintain customer calculators and rates with the commercial sales team
Adhere to SOX compliance and quote approval procedures
Onboard customers using mandated KYC tools and systems
Use group emails and case management systems to close customer request tickets
Create Customer Service Orders in ATLAS and add quotes to the revenue tab
Generate quarterly business reports for profiled clients
Coordinate with Transportation Coordination to address customer concerns
Resolve customer invoice and billing inquiries with the Billing department
Deliver customer training material
Respond to customer communications, resolve or escalate issues, provide product line data, and quote prices
Coordinate transportation arrangements including routing, delivery, booking, and logistics
Respond to shipment-status inquiries, trace requests, and proof-of-delivery requests
Handle administrative responsibilities, reports, and Customer Support projects
Stay up-to-date on freight price changes
Research customer claims and ensure service complaints are handled appropriately
Make transportation arrangements with consideration for security implications and BGS procedures
Coordinate with Sales and internal departments to ensure order accuracy and effective relationship management
Build customer relationships and oversee projects to improve service levels
Back up the Supervisor of Customer Care Sales during absences or increased workload
Oversee customer reporting, including daily reports and monthly/quarterly inventory statements
Provide day-to-day leadership support to other quote and shipment specialists

Requirements

What you’ll need

Minimum of 5 years of experience in Customer Service with a concentration in high volume and large account management
Minimum of 3 years of experience in inside sales B2B segment
Minimum of 5 years of experience using MS Office and Windows applications
A valid firearms permit or ability to pass applicable firearms licensing requirements if required
A valid guard card or ability to obtain a guard card or any other required licenses
Must be 21 years or older
Experience in freight forwarding/transportation or related field (preferred)
Associate’s degree (preferred)
Excellent verbal and written communication skills
Excellent interpersonal and analytical skills as well as working collaboratively with others
Working knowledge of armored transportation, logistics, or banking a plus
Good basic math skills
Customer Service focused and can do attitude
Professional, positive demeanor
Excellent customer service
Collaborative work style
Good ethics and integrity
Ability to work independently
Strong attention to detail
Analytical problem solving
Excellent communicator both verbally and in writing

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) Plan
Equal opportunity employment
Drug-free workplace