Customer Success Manager

Britive

. Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale .

Posted 10/12/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise accounts with a focus on customer success, project management, and technical implementation. Proficient in cybersecurity and identity technologies, with strong communication and relationship-building skills.

Highest-signal resume keywords

Customer Success ManagementProject ManagementCybersecurity KnowledgeTechnical Account ManagementB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCybersecurityIdentity Access ManagementPrivileged Access ManagementSingle Sign-OnRole-Based Access ControlAttribute-Based Access Control

Soft Skills

Communication SkillsPresentation SkillsRelationship Building

Tools & Technologies

AWSAzureGCPOktaAzure ADTerraformKubernetesHashiCorp Vault

Industry Keywords

Enterprise AccountsB2B SaaSComplianceRegulated Industry

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformKubernetesTerraformVault

About the role

Key responsibilities & impact

Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale
Build and maintain long-term relationships with technical stakeholders, security leaders, and executive sponsors
Lead structured onboarding programs and ensure customers are deployed on time and on scope
Host monthly technical check-ins to review platform health, address blockers, and drive adoption
Prepare and deliver Quarterly Business Reviews demonstrating value, usage trends, and roadmap alignment
Monitor account health, identify churn risk, and develop mitigation plans
Own end-to-end project plans for customer deployments
Manage timelines, action items, and follow-ups
Coordinate with Customer Success Engineers on technical implementation and configuration blockers
Educate customers on Britive best practices, identity and access management workflows, and PAM use cases
Coordinate with Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers
Provide updates to the VP of Customer Success, CRO, and CEO on account status, opportunities, and escalations
Collaborate with Sales and Pre-Sales during expansion and renewal cycles
Advocate for customer needs through actionable product feedback
Drive customer advocacy efforts including case studies, reference calls, and product council participation

Requirements

What you’ll need

5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment
Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects
Strong project management skills
Exceptional communication and presentation skills
Deep understanding of cybersecurity, cloud environments, and identity technologies, including PAM, IAM, IGA, SSO, and RBAC/ABAC models
Familiarity with AWS, Azure, GCP, Okta, and Azure AD
Experience coordinating across sales, engineering, product, and support teams and keeping senior executives informed
Experience in a fast-paced, early-stage or high-growth startup
Must be based in the US or Canada
Nice to have: experience with security-focused, compliance-heavy, or regulated-industry customers
Nice to have: familiarity with Terraform, Kubernetes, or HashiCorp Vault
Nice to have: prior experience at a PAM, IGA, or cloud security vendor

Benefits

Comp & perks

Work from anywhere in the US; fully remote (US only, other areas are subject to review)
Competitive compensation and meaningful equity
Medical, dental, and vision insurance
Paid parental leave benefits
401k (U.S.)
Flexible + Unlimited PTO (U.S.)
Career development opportunities and paths
Home office and connectivity stipends
Team socials + Offsites