Britive

Customer Success Manager

• Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale
• Build and maintain long-term relationships with technical stakeholders, security leaders, and executive sponsors
• Lead structured onboarding programs and ensure customers are deployed on time and on scope
• Host monthly technical check-ins to review platform health, address blockers, and drive adoption
• Prepare and deliver Quarterly Business Reviews demonstrating value, usage trends, and roadmap alignment
• Monitor account health, identify churn risk, and develop mitigation plans
• Own end-to-end project plans for customer deployments
• Manage timelines, action items, and follow-ups
• Coordinate with Customer Success Engineers on technical implementation and configuration blockers
• Educate customers on Britive best practices, identity and access management workflows, and PAM use cases
• Coordinate with Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers
• Provide updates to the VP of Customer Success, CRO, and CEO on account status, opportunities, and escalations
• Collaborate with Sales and Pre-Sales during expansion and renewal cycles
• Advocate for customer needs through actionable product feedback
• Drive customer advocacy efforts including case studies, reference calls, and product council participation

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