FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on renewals, retention, and measurable commercial outcomes. Proficient in managing client relationships and collaborating across teams to drive account health and conversion opportunities.
Highest-signal resume keywords
Customer Success ManagementRenewal PlanningAccount ManagementContract NegotiationFluency in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewal ForecastingService Entitlement ManagementAccount SegmentationService Report InterpretationDNS KnowledgeCDN KnowledgeWAF KnowledgeDDoS Mitigation KnowledgeZero Trust KnowledgeCommercial Proposal Development
Soft Skills
Highly OrganisedProactive Risk IdentificationSelf-DirectedStrong CommunicationCredibility with Technical Stakeholders
Tools & Technologies
Zoho CRMBrixioOne
Industry Keywords
Managed Service ProviderSaaS EnvironmentRecurring RevenueClient-Facing RoleService Delivery Management
Tech Stack
Tools & technologiesDNS
About the role
Key responsibilities & impact- Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts
- Lead proactive renewal planning and client conversations
- Review usage, entitlements, service requirements and managed-service needs during subscription renewals
- Maintain renewal forecasts and account-health views
- Identify at-risk accounts and coordinate recovery plans
- Review lost renewals and capture actionable insights
- Convert completed Cloudflare implementation projects into ongoing support and managed-service relationships
- Work with Delivery Managers at project closure and hypercare exit to progress conversion opportunities
- Maintain a structured conversion pipeline with statuses and next actions
- Develop commercial proposals with the Sales Director and operations teams
- Manage prepaid and on-demand professional services contracts to support utilisation, client value and future renewal
- Prepare and lead Quarterly Business Reviews for major accounts
- Establish governance rhythms for mid-sized and smaller accounts
- Maintain portfolio dashboards covering account health, renewal status, risks and conversion performance
- Segment accounts and adjust segmentation as relationships evolve
- Identify and qualify account expansion opportunities based on client needs and usage signals
- Collaborate with sales to progress opportunities and manage smaller opportunities directly where appropriate
- Keep clients informed about relevant Cloudflare capabilities
- Collaborate across operations, support, sales, architecture, pre-sales and finance teams
- Maintain account, renewal and pipeline information in Zoho CRM and BrixioOne
- Establish scalable processes and ways of working for the newly created function
- Establish the portfolio baseline, 12-month renewal calendar, conversion pipeline, service-consumption ownership and QBR reporting structure during the first 90 days
Requirements
What you’ll need- 4+ years of experience in Customer Success, Account Management, Service Delivery Management or a comparable client-facing commercial role within technology services
- Demonstrable experience owning renewals and retention, ideally with measurable commercial outcomes
- Experience within an MSP, managed security provider, systems integrator, consultancy or SaaS environment involving recurring revenue
- Confidence working with contracts, pricing, service entitlements and SLAs
- Experience with vendor subscriptions or licence renewals within a reseller or indirect model is advantageous
- Experience creating or developing a customer-success, renewal or account-management function is highly valued
- Working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust, or ability to develop this knowledge quickly
- Ability to interpret service reports and analytics and translate them into meaningful client conversations
- Confidence working alongside technical delivery, operations and architecture teams
- Full professional fluency in French and English, written and spoken, is essential
- Arabic is a significant advantage
- Highly organised and systematic, with ability to maintain visibility across a significant portfolio of accounts
- Commercial confidence discussing renewals, pricing and scope with clients
- Credibility with client-side technical stakeholders and internal operations teams
- Ability to identify account risk proactively
- Self-directed and comfortable building structure where no established playbook exists
Benefits
Comp & perks- Cloudflare product training
- Access to Cloudflare University
- Funded certification
- Opportunity to work closely with Cloudflare engineering and support teams
- Stability and opportunities within Equans and the Bouygues group
- Opportunity to build and shape a customer success and renewal function
- Potential development toward broader account leadership, scaled customer success, or opportunities within the wider Equans commercial organisation